Best Insurance Agencies in Dallas–Fort Worth
Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 226 scored · 204 analyzed · 16,002 reviews read
Methodology and editorial standards by Brad Williams. How we score
These are the 15 highest-scoring insurance agencies of 226 we track across the DFW metro. Among the 225 insurance agencies, the median Google rating is 4.9 and 71% sit at 4.8 or above. Sorting by stars puts almost everyone in a tie, which is why sentiment carries the most weight.
Jump to a city: MansfieldCarrolltonFlower MoundPlanoDallasProsperAledoEnnis11 more
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | CINCO Auto Insurance | 91.6 | 5.0★ 667 | |
| 2 | Mauceri Bynum Insurance | 91.5 | 5.0★ 602 | |
| 3 | CINCO Auto Insurance | 90.9 | 5.0★ 679 | |
| 4 | Jenny Weidner - State Farm Insurance Agent | 90.7 | 5.0★ 827 | |
| 5 | Primera Insurance & Tax Services | 90.6 | 4.8★ 464 | |
| 6 | Tammy Edwards - State Farm Insurance Agent | 90.4 | 5.0★ 326 | |
| 7 | Lindsay Ellis - State Farm Insurance Agent | 89.7 | 5.0★ 504 | |
| 8 | 1836 Senior Benefits | 89.6 | 5.0★ 236 | |
| 9 | Freeway Insurance | 89.5 | 4.8★ 217 | |
| 10 | La Familia Auto Insurance | 89.3 | 4.7★ 629 | |
| 11 | Art Brucks - State Farm Insurance Agent | 89.1 | 5.0★ 386 | |
| 12 | Farmers Insurance - Haley Reyes | 88.9 | 5.0★ 183 | |
| 13 | La Familia Auto Insurance | 88.7 | 4.9★ 591 | |
| 14 | Beto Rodriguez - State Farm Insurance Agent | 88.4 | 4.9★ 615 | |
| 15 | Hanby Insurance | 88.4 | 5.0★ 541 |
CINCO Auto Insurance
Mauceri Bynum Insurance
Best for: Competitive pricing, knowledgeable agents
Mauceri Bynum Insurance stands out for its knowledgeable team and competitive pricing. Reviewers frequently highlight the agents' ability to explain complex insurance details clearly and their dedication to finding the best coverage for clients. Despite occasional reports of delays and the complexity of some transactions, the overwhelming sentiment reflects a strong commitment to customer satisfaction and efficient service.
What reviewers consistently mention
Several reviewers note that agents are highly knowledgeable and provide clear explanations throughout the insurance process.
Multiple customers report that Mauceri Bynum Insurance offers competitive pricing and has helped them save significant amounts on their policies.
Watch out for
Some reviewers express concerns regarding the complexity of the insurance process and the need for more thorough explanations at times.
A few customers mention delays in responses during peak times, which could impact the overall experience.
CINCO Auto Insurance
Best for: Affordable rates, friendly staff
CINCO Auto Insurance stands out for its knowledgeable and friendly staff, who provide quick and efficient service with a focus on affordability. Many customers commend the company for its attentive approach and clear communication, making it a strong choice for those seeking reliable auto insurance. While some feedback suggests an average experience for a few, the overall sentiment remains overwhelmingly positive, highlighting the company's strengths in customer interaction and support.
What reviewers consistently mention
Several reviewers highlight the knowledgeable and friendly service provided by staff, specifically mentioning Mariah, Yolanda, and Valeria. Customers appreciated their patience and helpfulness during the insurance process.
Multiple customers mention the quick response times and efficient service, often noting how easy it was to get information and complete their insurance needs.
Reviewers frequently remarked on the affordability of the insurance options, suggesting a good value for the coverage provided.
Several customers appreciate the staff's ability to answer questions comprehensively, leading to a clear understanding of their insurance policies.
Multiple reviewers express satisfaction with the overall customer service and the attentiveness of the agents, indicating a positive experience throughout.
Watch out for
A minority of reviews reflect some frustration with services being perceived as average, mentioning experiences that did not meet expectations.
Some reviewers noted occasional delays in follow-up communication after initial inquiries, leading to frustration.
Jenny Weidner - State Farm Insurance Agent
Best for: Fast policy setup and attentive service.
Jenny Weidner's State Farm agency is recognized for its quick and efficient service, often able to complete new insurance setups on the same day. Reviewers commend the knowledgeable and attentive staff who handle inquiries with care and professionalism. While there are some complaints about policy errors and occasional pressure in the sales process, the majority of feedback reflects a high level of customer satisfaction with the overall experience.
What reviewers consistently mention
Multiple reviewers highlight the efficiency and quick turnaround for insurance policies, with same-day service being a common observation.
Several customers appreciate the courteous and knowledgeable staff, particularly noting their patience in answering questions and providing detailed explanations.
Watch out for
Some reviewers express frustration with errors in policy details that required follow-up corrections, indicating potential issues with attention to detail.
A few customers mentioned feeling pressured during the sales process, which may affect the overall experience for some clients.
Primera Insurance & Tax Services
Best for: Cost savings and attentive customer service
Primera Insurance & Tax Services stands out for its strong customer service and significant savings on insurance policies, particularly through agent Paloma Sanchez. Many reviewers commend her thoroughness and ability to secure lower rates, highlighting her effectiveness in both communication and support. While there are occasional concerns about follow-up timing and policy clarity, the overall positive sentiment surrounding cost savings and customer care propels this agency's ranking.
What reviewers consistently mention
Multiple customers report excellent customer service from Paloma Sanchez, noting her attentiveness and willingness to answer questions thoroughly.
Several reviewers highlight significant cost savings achieved through Paloma Sanchez's efforts, with some mentioning savings of over $3,000 annually on premiums.
Watch out for
Some reviewers mentioned delays in communication after initial contact, noting that follow-ups weren't always timely.
A few customers expressed concerns about the clarity of the policy details, indicating a need for more thorough explanation during the sign-up process.
Tammy Edwards - State Farm Insurance Agent
Best for: Personalized service, responsive communication
Tammy Edwards' State Farm insurance agency stands out for its highly responsive and knowledgeable staff, consistently providing personalized service. Reviewers frequently note the attentive nature of agents, particularly Karen and Logan, who take the time to guide clients through policies. The agency has also built strong loyalty over the years, with many long-term clients praising the team's dedication to customer care. Clients do report occasional transitions issues, but the overall sentiment is strongly positive.
What reviewers consistently mention
Several reviewers highlight the team’s responsiveness, noting quick replies to emails and calls regarding policy questions and updates.
Multiple customers express appreciation for the knowledgeable staff, particularly mentioning agents like Karen and Logan for their expertise in handling policies and claims.
Watch out for
A few customers report issues with the transition from previous insurance providers, noting that initial hurdles or delays occurred during policy setup.
Some reviewers mention that despite excellent service overall, a few experiences were marred by slower responses during busy periods, indicating potential staffing challenges.
Lindsay Ellis - State Farm Insurance Agent
Best for: Responsive service, affordable coverage
Lindsay Ellis - State Farm Insurance Agent ranks highly due to consistent praise for customer service and responsiveness from the staff. Reviewers appreciate the thorough assistance provided, especially in navigating policy details, and the ability to save money compared to other agencies. While there are some concerns about follow-up and electronic interactions, the overall sentiment reflects a strong preference for this agency due to its affordability and attentive service.
What reviewers consistently mention
Several reviewers mention that the staff is highly responsive and provides helpful assistance, often going above and beyond to address customer needs and inquiries.
Multiple customers highlight the affordability of insurance rates compared to other agencies, indicating that Lindsay Ellis's agency often helps clients save money while offering good coverage options.
Watch out for
Some reviewers express concerns regarding the time it takes for follow-up paperwork after policy changes, which can lead to uncertainty about whether requests have been processed correctly.
A few customers mention occasional challenges with understanding the electronic processes for managing policies, indicating that some may prefer more face-to-face support for complex issues.
1836 Senior Benefits
Best for: Personalized Medicare guidance, knowledgeable agents
1836 Senior Benefits stands out for its knowledgeable agents who offer thorough and patient guidance in navigating Medicare. Reviewers frequently mention the personalized support and proactive communication from agents, reinforcing a sense of trust and confidence. While a few clients noted challenges with information overload, the overall sentiment reflects a highly positive experience with efficient service.
What reviewers consistently mention
Several reviewers describe agents as patient and thorough in explaining Medicare options, making complex topics easy to understand. Supportive guidance is noted in multiple interactions, enhancing client confidence in decision-making.
Multiple customers highlight the proactive support provided by agents, including follow-ups and personalized assistance tailored to individual needs, particularly in navigating Medicare and supplemental insurance.
Watch out for
A few reviewers mention delays in response times during the insurance inquiry process, indicating occasional issues with prompt communication.
Some customers express concerns about feeling overwhelmed with information at first, reflecting a need for clear and concise communication throughout the process.
Freeway Insurance
Best for: Quick responses, friendly service
Freeway Insurance stands out for its consistently quick and friendly customer service, with multiple mentions of attentive staff such as Julianne and Victoria. Review patterns reveal a strong emphasis on promptness and helpfulness, making it ideal for clients seeking efficient assistance with their insurance needs. While wait times may vary during peak hours, the overall positive environment fosters a satisfying experience for customers.
What reviewers consistently mention
Several reviewers mention that staff provide prompt responses and quick service when addressing questions and insurance needs. Notably, Julianne and Victoria received specific commendations for their efficiency and attentiveness, as seen in reviews [0], [1], [2], [8], and [15].
Multiple customers highlight the friendly and helpful nature of the staff, especially Julianne and Giovanni. Reviewers express satisfaction with the kindness and attentiveness they experienced during their interactions, referenced in reviews [11], [12], [40], and [53].
Watch out for
Some reviewers did not mention any specific complaints or service issues, but a few indicated a general desire for even faster processing times during peak periods, as seen in reviews [31] and [39].
There were some mentions of long wait times during busy hours, suggesting potential scheduling challenges, indicated in reviews [38] and [49].
La Familia Auto Insurance
Best for: Finding competitive insurance rates, responsive staff
La Familia Auto Insurance stands out for its commitment to excellent customer service and the expertise of its staff in finding competitive insurance rates. Reviews consistently mention the attentiveness and willingness of agents to address customer needs, making the process of securing insurance smoother. However, some customers have noted issues with response times, which could be a consideration when evaluating the agency.
What reviewers consistently mention
Several reviewers highlight the excellent service provided by staff, noting their helpfulness and attentiveness during the insurance process.
Multiple customers mention the ability of staff to find competitive prices and suitable insurance options, enhancing their satisfaction with the service.
Watch out for
A few reviewers expressed issues with response times when seeking assistance, indicating potential delays in service at times.
Some customers stated difficulties encountered in getting follow-up on inquiries, which could affect overall satisfaction.
Art Brucks - State Farm Insurance Agent
Best for: Affordable coverage options, attentive customer service
This agency stands out for its knowledgeable and attentive staff, with several agents consistently praised for their customer service. Reviewers frequently mention substantial savings on premiums, making it appealing for those looking for cost-effective insurance solutions. However, communication issues noted by some customers suggest there may be areas for improvement in service delivery.
What reviewers consistently mention
Several reviewers highlight the agency's attentive customer service, particularly noting agents like Amanda, Rosa, and Tammy for their thoroughness and knowledge during the insurance process.
Many customers report successful savings on their insurance premiums after switching to this agency, with some mentioning significant reductions in their rates and better coverage options.
Watch out for
Multiple customers mention issues with communication, indicating some frustration with delays or lack of clarity in responses from the agency.
A few reviewers express dissatisfaction with the overall organization of the service, suggesting that there were times when follow-ups were lacking after initial inquiries.
Some clients have noted that while service can be excellent, they occasionally experienced longer wait times for resolutions to their inquiries or requests.
Farmers Insurance - Haley Reyes
Best for: Policy bundling, excellent customer service
What reviewers consistently mention
Multiple reviewers highlight the agency's expertise in bundling policies for better pricing and coverage, leading to significant savings on insurance costs.
Several customers praise the agency's customer service, mentioning the staff's helpfulness and responsiveness throughout the insurance process.
Watch out for
A few customers report frustrations with communication delays when trying to reach the agency, especially during busy periods.
There are concerns from a few reviewers regarding insurance premium increases, which caused significant stress for some customers.
La Familia Auto Insurance
Best for: Good pricing with friendly service
La Familia Auto Insurance stands out for its strong emphasis on customer service, with numerous reviewers praising staff members for their friendliness and helpfulness. The agency is also noted for offering competitive pricing, making it appealing for cost-conscious clients. However, some customers have reported issues with responsiveness and follow-up, which could be a consideration for potential clients.
What reviewers consistently mention
Several reviewers highlight the friendly and helpful customer service provided by staff members, specifically mentioning individuals like Teresa and Angie for their support.
Many customers appreciate the competitive pricing offered by La Familia Auto Insurance, stating they received some of the best rates available.
Watch out for
Some reviewers mention difficulties in getting follow-up assistance or callbacks, which could impact customer satisfaction.
Beto Rodriguez - State Farm Insurance Agent
Best for: Quick transitions and attentive customer care
Beto Rodriguez - State Farm Insurance Agent is distinguished by the professionalism and attentiveness of its staff, specifically Moses and Jasmine, which is frequently noted in reviews. Customers report a seamless transition between insurance providers and a high level of personalized service. However, some issues with claims communication and concerns about pricing have also been mentioned, indicating a mixed experience for certain clients.
What reviewers consistently mention
Several reviewers highlight the professionalism and helpfulness of staff, particularly mentioning Moses and Jasmine for their attentive and detailed service.
Multiple customers appreciate the smooth transition process when switching insurance providers, citing staff's willingness to handle the majority of the work to save time.
Watch out for
A few customers report issues with communication, particularly relating to claims processing and being transferred to sales calls instead of receiving help with their claims.
Some reviews mention higher-than-expected pricing, suggesting that while service is good, costs may still be a concern for some clients.
Hanby Insurance stands out for its commitment to personalized service and the notable cost savings customers experience. Many clients report significant reductions in their insurance premiums while receiving superior coverage. However, some initial onboarding experiences may not meet expectations, highlighting occasional challenges in communication and follow-up. Overall, the agency excels in customer interaction and efficient solutions.
What reviewers consistently mention
Several reviewers note a high level of responsiveness and communication from agents, which aids in addressing their insurance needs promptly. Multiple customers mention quick replies and thorough follow-ups from agents like Nikki and Dana, enhancing their overall experience.
Many customers highlight their satisfaction with cost savings related to their policies. Reviews frequently mention agents finding better coverage at lower rates, with some noting savings of hundreds or even thousands of dollars annually thanks to the service provided by representatives at Hanby Insurance.
Watch out for
A few reviewers express dissatisfaction regarding the initial onboarding process, particularly with issues related to information accuracy and follow-up communication after obtaining quotes. Complaints include misinformation leading to unexpected rates and account access issues.
Some customers report occasional delays in response times, particularly related to renewals or complex inquiries. These reviewers mention frustration when trying to get timely updates or assistance during crucial moments.
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By city
Most insurance agencies here work across the metro. These cities have enough scored businesses to rank on their own.
- Insurance Agencies in Mansfield (5)
- Insurance Agencies in Carrollton (5)
- Insurance Agencies in Flower Mound (5)
- Insurance Agencies in Plano (5)
- Insurance Agencies in Dallas (5)
- Insurance Agencies in Prosper (5)
- Insurance Agencies in Aledo (5)
- Insurance Agencies in Ennis (5)
- Insurance Agencies in Duncanville (5)
- Insurance Agencies in Fort Worth (5)
- Insurance Agencies in Irving (5)
- Insurance Agencies in Richardson (5)
- Insurance Agencies in Weatherford (5)
- Insurance Agencies in Waxahachie (5)
- Insurance Agencies in Cleburne (5)
- Insurance Agencies in Rockwall (5)
- Insurance Agencies in Denton (5)
- Insurance Agencies in Haltom City (5)
- Insurance Agencies in McKinney (5)
Ranked on the DFW Pros scoring method: review sentiment, star rating, review volume, recency and profile completeness. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source reviews.
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