Best Insurance Agencies in Carrollton
Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 5 scored · 4 analyzed · 515 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 5 insurance agencies in Carrollton and have read 515 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | La Familia Auto Insurance | 89.3 | 4.7★ 629 | |
| 2 | Freeway Insurance | 74.7 | 4.7★ 185 | |
| 3 | Freeway Insurance | 69.6 | 4.5★ 280 | |
| 4 | Ryan Klibert - State Farm Insurance Agent | 65.4 | 4.5★ 144 | |
| 5 | Superior Insurance Services | 53.7 | 5.0★ 1 |
La Familia Auto Insurance
Best for: Finding competitive insurance rates, responsive staff
La Familia Auto Insurance stands out for its commitment to excellent customer service and the expertise of its staff in finding competitive insurance rates. Reviews consistently mention the attentiveness and willingness of agents to address customer needs, making the process of securing insurance smoother. However, some customers have noted issues with response times, which could be a consideration when evaluating the agency.
What reviewers consistently mention
Several reviewers highlight the excellent service provided by staff, noting their helpfulness and attentiveness during the insurance process.
Multiple customers mention the ability of staff to find competitive prices and suitable insurance options, enhancing their satisfaction with the service.
Watch out for
A few reviewers expressed issues with response times when seeking assistance, indicating potential delays in service at times.
Some customers stated difficulties encountered in getting follow-up on inquiries, which could affect overall satisfaction.
Freeway Insurance
Best for: Friendly agents, affordable quotes
Freeway Insurance has a mixed reputation, with positive feedback highlighting friendly and knowledgeable agents who help customers find competitive insurance quotes. However, issues such as long wait times, administrative errors leading to unexpected policy cancellations, and responsiveness challenges overshadow this positive sentiment, particularly at peak times when the office may be understaffed.
What reviewers consistently mention
Several customers report that agents like Aiden and Melissa provide thorough assistance and help find affordable quotes, making the insurance process easier.
Multiple reviewers note that the staff is friendly and attentive, creating a positive customer service experience during their insurance inquiries.
Watch out for
Several customers express frustration over long wait times and short staffing in the office, leading to delays in service.
Multiple reviewers report issues with the accuracy of quotes, including unexpected price increases after signing.
Several customers mention lack of responsiveness, with claims of calls being transferred or unanswered by staff.
Freeway Insurance
Best for: Getting quotes from friendly staff, personalized service
This agency is recognized for its helpful and friendly staff, notably Deavan and Christian, who assist customers in finding competitive policy options. However, recurring complaints about wait times and billing errors demonstrate some inconsistencies in service delivery. Overall, positive experiences with helpful insurance agents distinguish this agency in a mixed review landscape.
What reviewers consistently mention
Several customers report receiving effective assistance in finding affordable insurance policies from various agents, particularly Deavan and Christian.
Many reviewers describe a welcoming and helpful atmosphere in the office, noting that staff members are kind and willing to address queries thoroughly.
Watch out for
Numerous customers express frustration with long wait times, mentioning that the office is often not open during scheduled hours.
Multiple reviewers indicate issues with inaccurate billing, specifically noting instances of being charged for canceled policies or receiving quotes that were significantly higher than those at competing agencies.
Ryan Klibert - State Farm Insurance Agent
Best for: Knowledgeable agents, responsive customer service
This State Farm office has a mixed reputation, characterized by notable strengths in the quality of service provided by some agents, particularly Lisset and Jackie, who are appreciated for their responsiveness and thoroughness. However, recurrent complaints about poor customer service, significant rate hikes, and experiences of unhelpful staff detract from the overall perception. Customers seeking reliable insurance may find supportive staff, but should be aware of potential challenges in communication and pricing transparency.
What reviewers consistently mention
Multiple customers report experiencing excellent service from various staff members, particularly highlighting their responsiveness and proficiency in handling inquiries and policy adjustments.
Several reviewers mention the professionalism and helpfulness of agents, particularly Lisset, Jackie, and Myrka, who consistently provide clear explanations and guidance throughout the insurance process.
Watch out for
Numerous reviews indicate poor customer service experiences, with several customers citing difficulties in reaching the office and receiving timely responses to their inquiries.
Multiple customers express dissatisfaction with significant rate increases and perceived lack of transparency regarding pricing changes, leading some to cancel their policies.
Several reviews criticize the office staff, particularly Ruby, for unhelpful and rude interactions, which negatively impacted the overall customer experience.
Superior Insurance Services
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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