Best Insurance Agencies in Plano
Reviews read through Aug 21, 2026 · Scored Aug 28, 2026 · 5 scored · 4 analyzed · 324 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 5 insurance agencies in Plano and have read 324 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Willis Morrison - State Farm Insurance Agent | 82.6 | 4.9★ 624 | |
| 2 | Legacy First Insurance Agency LLC | 80.5 | 5.0★ 34 | |
| 3 | Insurigo Inc - Insurance Agency | 70.0 | 4.9★ 597 | |
| 4 | Guest Insurance Agency | 54.7 | 4.4★ 26 | |
| 5 | Farmers Insurance - Robert Chestnut | 53.7 | 5.0★ 1 |
Willis Morrison - State Farm Insurance Agent
Best for: Affordable rates, knowledgeable agents
Willis Morrison's State Farm Insurance agency in Plano stands out for its knowledgeable and responsive staff who provide valuable assistance in navigating insurance options. Review patterns indicate a strong emphasis on professionalism and customer service, while the competitive rates offered contribute to positive experiences for many clients. However, communication lapses and misunderstandings regarding billing are recurring concerns, suggesting a need for improved clarity in client interactions.
What reviewers consistently mention
Several reviewers highlight the professionalism and responsiveness of agents, noting that they provided quick and clear assistance throughout the insurance process.
Multiple customers appreciate the value of the insurance rates offered, stating that they received lower premiums compared to previous providers while maintaining good coverage.
Watch out for
Several reviewers express frustration with communication issues, mentioning delays in responses via text and email after initial contact.
A few reviewers note dissatisfaction with service after the initial sale, mentioning difficulties in getting follow-up help.
Legacy First Insurance Agency LLC
Best for: Personalized service, fast processing
Legacy First Insurance Agency stands out for its strong customer service and efficient processes. Review patterns indicate that clients consistently feel supported and well-informed by knowledgeable staff, making the daunting task of insurance shopping easier. While some delays and minor concerns have been noted, the overwhelmingly positive feedback on service quality and responsiveness drives its high ranking.
What reviewers consistently mention
Many reviews mention the efficiency of the agency in processing insurance needs. Customers appreciate quick responses and resolutions of issues, indicating a streamlined and effective service.
Watch out for
Some reviewers express concerns over perceived delays during the initial stages of service, particularly when it comes to specific requests or document processing, suggesting room for improvement in timeliness.
A few customers mention dissatisfaction with the clarity of certain insurance terms or conditions, indicating that there might be occasional confusion which could impact the overall understanding of policies.
Insurigo Inc - Insurance Agency
Best for: Personalized service and knowledgeable agents
What reviewers consistently mention
Several reviewers highlight the professionalism and attentiveness of agents like Maha and Fatima, who ensure clients feel valued and informed throughout the insurance process.
Many customers appreciate the responsiveness and availability of staff, making it easy to follow up on questions or concerns regarding their policies.
Watch out for
Multiple customers report issues with communication, specifically when trying to resolve problems or receive timely responses, leading to dissatisfaction.
Several reviewers express frustration over automatic renewals without prior notice or consent, resulting in unexpected charges and complications.
Some customers mention inconsistent experiences with different agents, indicating that service quality can vary widely within the agency.
Guest Insurance Agency
Best for: Savings on insurance premiums, helpful agents
Guest Insurance Agency in Plano stands out for its knowledgeable staff and commitment to providing substantial savings on insurance premiums. Reviews reflect a mix of satisfaction with customer service and complaints regarding communication lapses, indicating both strengths and areas for improvement. Customers appreciate the personalized attention from agents and the agency's ability to accommodate various insurance needs, though some noted delays in service.
What reviewers consistently mention
Several reviewers highlight the agency's thorough and honest customer service, praising their knowledgeable staff and fair treatment, specifically mentioning agents like Jeff and Rick.
Multiple customers report significant savings on insurance premiums compared to other providers, indicating the agency's competitive pricing and effective negotiation.
Watch out for
Several reviewers express frustration with being asked for extensive personal information before receiving quotes, suggesting discomfort with their data collection practices.
Multiple customers report recurring issues with communication and service delays, particularly referencing specific agents that failed to respond in a timely manner.
Farmers Insurance - Robert Chestnut
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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