Best Insurance Agencies in Rockwall
Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 5 scored · 4 analyzed · 232 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 5 insurance agencies in Rockwall and have read 232 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Hanby Insurance | 88.4 | 5.0★ 541 | |
| 2 | Farmers Insurance - Randy Rhew | 74.0 | 5.0★ 31 | |
| 3 | Dyer Insurance Agency | 65.2 | 4.6★ 12 | |
| 4 | The Fite Agency | 61.7 | 4.9★ 59 | |
| 5 | William Edwards: Allstate Insurance | 61.4 | 5.0★ 18 |
Hanby Insurance stands out for its commitment to personalized service and the notable cost savings customers experience. Many clients report significant reductions in their insurance premiums while receiving superior coverage. However, some initial onboarding experiences may not meet expectations, highlighting occasional challenges in communication and follow-up. Overall, the agency excels in customer interaction and efficient solutions.
What reviewers consistently mention
Several reviewers note a high level of responsiveness and communication from agents, which aids in addressing their insurance needs promptly. Multiple customers mention quick replies and thorough follow-ups from agents like Nikki and Dana, enhancing their overall experience.
Many customers highlight their satisfaction with cost savings related to their policies. Reviews frequently mention agents finding better coverage at lower rates, with some noting savings of hundreds or even thousands of dollars annually thanks to the service provided by representatives at Hanby Insurance.
Watch out for
A few reviewers express dissatisfaction regarding the initial onboarding process, particularly with issues related to information accuracy and follow-up communication after obtaining quotes. Complaints include misinformation leading to unexpected rates and account access issues.
Some customers report occasional delays in response times, particularly related to renewals or complex inquiries. These reviewers mention frustration when trying to get timely updates or assistance during crucial moments.
Farmers Insurance - Randy Rhew
Best for: Personalized and responsive insurance services
What reviewers consistently mention
Several reviewers note that Randy Rhew is highly responsive, providing timely assistance and answers to their insurance inquiries, often outside regular hours.
Multiple customers describe Randy as knowledgeable about various insurance products, taking the time to explain coverage options clearly and ensuring clients understand their choices.
Watch out for
Some reviewers mention occasional delays in processing claims compared to expectations, indicating a need for potential improvements in that area.
A few customers have noted that there can be some difficulty in reaching Randy directly at peak times, which may lead to longer response times.
Dyer Insurance Agency
Best for: Responsive service, personalized insurance options.
Dyer Insurance Agency stands out for its personalized approach and responsive customer service, with many reviewers appreciating the staff's willingness to help without pushing unnecessary purchases. The agency's long-term relationships with clients highlight its reliability. While the reviews have a strong positive sentiment, there are no mentions of significant complaints or downsides.
What reviewers consistently mention
Multiple customers highlight the agency's excellent customer service, mentioning staff willingness to answer questions and provide assistance promptly.
Several reviewers emphasize the lack of pressure in sales, noting that the agency provides only the necessary insurance options without upselling.
The Fite Agency
Best for: Customer support, competitive pricing
The Fite Agency stands out in the Rockwall area for its focus on customer service, with multiple reviews highlighting the responsiveness and knowledge of agents like Teresa and Kyle. Clients appreciate the agency's ability to secure competitive rates and offer valuable suggestions for policy adjustments. However, some customers have reported issues with initial interactions and communication regarding policy updates, indicating areas for improvement. Overall, the agency is well-regarded for both personal and business insurance needs.
What reviewers consistently mention
Several reviewers report high levels of customer service, noting staff members like Teresa and Kyle for being responsive and knowledgeable.
Multiple customers mention the agency's ability to find competitive rates and help save money on insurance policies, often citing specific savings achieved.
Watch out for
A few customers express concerns about communication, particularly about renewal notices and policy changes, indicating a lack of proactive follow-up.
There are mentions of long wait times for responses in some cases, leading to frustration among customers needing assistance.
William Edwards: Allstate Insurance
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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