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DFW Pros

Privacy Policy

Quick Summary

  • We only collect the information we need to provide our service.
  • We do not sell your details to advertisers or data brokers.
  • If you ask us for quotes, we pass the details you give us to businesses in that category so they can contact you. That only happens when you tick the box asking us to.
  • Payments are processed securely by Stripe. We never see or store your card details.
  • You can request, export, or delete your data at any time.
  • We comply with GDPR (Europe), CCPA (California), and other applicable privacy laws.

1. Information We Collect

Information You Provide

  • Account details (name, email address)
  • Payment details (processed securely by Stripe)
  • Communication preferences
  • Quote requests: your name, email, optional phone number, the work you describe, your timeline, and the page you submitted from

Automatically Collected Information

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage subscriptions
  • Send important service updates and notifications
  • Respond to questions and support requests
  • Pass quote requests to businesses in the relevant category so they can contact you about the work
  • Ensure security and prevent fraud
  • Comply with legal obligations

Quote Requests

If you ask us for quotes, we pass the details you submitted to businesses in that category and area so they can contact you directly. We do this only when you tick the consent box on the form, and only with what you typed into it.

We may be paid by those businesses for the introduction. That payment never affects our rankings, which are computed from a published rubric that money cannot change. See our scoring method for how that works.

Some privacy laws treat passing personal details to another business for payment as a “sale” or “sharing” of personal information, even where you asked us to do it. You can withdraw consent or ask us to delete your request at any time by replying to the confirmation email or contacting us. Withdrawing consent does not undo an introduction already made.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to advertisers, data brokers, or anyone who wants a list. We share data only in these circumstances:

  • Service Providers: Trusted providers such as Stripe (payments)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: As part of a merger, acquisition, or sale of assets
  • Quote Requests: When you submit a quote request and tick the consent box, we pass the details in that request to businesses in the relevant category and area so they can contact you about the work. We may be paid by those businesses for the introduction. We do not pass your details to anyone who did not ask to receive requests in that category, and we do not share your browsing history or anything you did not put in the form.
  • With Your Consent: If you explicitly authorize us

4. Analytics Data

Analytics Limited Use

  • We comply with PostHog user data and developer policies.
  • We do not use, transfer, or sell PostHog data to train machine learning or AI models.
  • Aggregated/anonymized data is used only to provide analytics to you.

5. Payment Processing (Stripe)

  • Payments are handled by Stripe, a PCI DSS compliant processor.
  • Stripe processes your payment details directly.
  • We do not store credit card numbers.
  • We only receive confirmation of payment and basic billing info.
  • Stripe’s Privacy Policy governs their handling of your data.

6. Data Security

We use industry-standard practices to protect your data:

  • End-to-end encryption (TLS/SSL)
  • Encryption at rest for stored data
  • Regular security audits and patching
  • Access controls and multi-factor authentication
  • Secure development practices

7. Data Retention

We keep data only as long as necessary:

  • Account data: Until you delete your account or request deletion
  • Payment/billing records: As required for accounting and legal purposes
  • Logs/analytics: Up to 12 months for service improvement and security

8. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate info
  • Deletion: Request account/data deletion
  • Portability: Transfer data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Revoke Access: Disconnect Google accounts anytime

For EU/UK Residents (GDPR): You may have additional rights, including the right to restrict processing and to lodge a complaint with your data protection authority.

For California Residents (CCPA): You have the right to know, delete, and opt-out of certain data uses.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain session and login status
  • Remember user preferences
  • Analyze service usage and performance
  • Provide personalized features

EU/UK users: A cookie consent banner allows you to manage preferences in compliance with GDPR.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

11. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will:

  • Email you at your registered address, or
  • Post a notice on our website

Your continued use of our service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or data subject requests:

Email: info@dfwprofessionals.com