Hanby Insurance

Name: Hanby Insurance
Address: 107 N Goliad St, Rockwall, TX 75087, Rockwall, TX, US
Telephone: +1972-285-0381

Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 133 reviews read

107 N Goliad St, Rockwall, TX 75087

972-285-0381

Visit Website

88.4

DFW Pros score

5.0★ 541 reviews133 read in full

Best for: Customer service, cost savings

Listing details verified 6 days ago.

Hanby Insurance stands out for its commitment to personalized service and the notable cost savings customers experience. Many clients report significant reductions in their insurance premiums while receiving superior coverage. However, some initial onboarding experiences may not meet expectations, highlighting occasional challenges in communication and follow-up. Overall, the agency excels in customer interaction and efficient solutions.

Ranked in: Best Insurance Agencies in DFW, Insurance Agencies in Rockwall

What reviewers consistently mention

Several reviewers note a high level of responsiveness and communication from agents, which aids in addressing their insurance needs promptly. Multiple customers mention quick replies and thorough follow-ups from agents like Nikki and Dana, enhancing their overall experience.
Many customers highlight their satisfaction with cost savings related to their policies. Reviews frequently mention agents finding better coverage at lower rates, with some noting savings of hundreds or even thousands of dollars annually thanks to the service provided by representatives at Hanby Insurance.

Watch out for

A few reviewers express dissatisfaction regarding the initial onboarding process, particularly with issues related to information accuracy and follow-up communication after obtaining quotes. Complaints include misinformation leading to unexpected rates and account access issues.
Some customers report occasional delays in response times, particularly related to renewals or complex inquiries. These reviewers mention frustration when trying to get timely updates or assistance during crucial moments.

How the reviews break down

5.0★ average from 541 Google reviews

5★
534 99%
4★
3 1%
3★
0 0%
2★
0 0%
1★
4 1%

Low ratings are rare here — 1% of reviews are one or two stars.

Hanby Insurance provides a range of services including auto and home insurance, as well as renters insurance. The agency focuses on offering competitive quotes and addressing policy-related questions with a knowledgeable team.

Woman-owned business

Online appointments

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible restroom