Best Insurance Agencies in Richardson
Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 5 scored · 5 analyzed · 528 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 5 insurance agencies in Richardson and have read 528 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Rodriguez Insurance Agency LLC | 81.6 | 4.7★ 1,037 | |
| 2 | Five Star Insurance Group | 81.4 | 4.9★ 53 | |
| 3 | Jamie Detten - State Farm Insurance Agent | 80.1 | 5.0★ 358 | |
| 4 | Insurance of DFW | 75.9 | 4.9★ 364 | |
| 5 | Insurance Source Of Dallas | 73.2 | 4.9★ 589 |
Rodriguez Insurance Agency LLC
Best for: Responsive customer support, competitive pricing
Rodriguez Insurance Agency stands out for its attentive and responsive customer service, with many reviews highlighting the individual care provided by agents, which fosters strong client relationships. However, some customers face challenges related to deposit requests and coverage clarity, indicating a possible trade-off between personalized service and understanding complex policies.
What reviewers consistently mention
Several reviewers commend the responsiveness and attentiveness of staff, specifically highlighting agents like Javier Salazar, who provided clear communication and support during the insurance process.
Many customers report satisfaction with the competitive pricing and effective service, noting that agents worked diligently to find the best insurance rates and solutions.
Watch out for
Multiple customers express frustrations with deposit issues, reporting that the agency often requests additional funds after the initial deposit, causing confusion.
Several reviewers indicate concerns about the clarity of coverage details, mentioning that promised coverages were sometimes not honored by the agency.
Five Star Insurance Group
Best for: Responsive service, personalized insurance solutions
Five Star Insurance Group stands out due to its highly responsive agents and the personalized service they provide. Customers frequently mention the detailed guidance they receive, particularly from Teri Knechtly, who has built strong relationships and trust with her clients. However, some concerns are noted regarding the claims department, indicating an opportunity for improvement in that area.
What reviewers consistently mention
Several reviewers highlight the responsiveness of the agents at Five Star Insurance Group, noting they provide timely support and answers to questions.
Multiple customers emphasize the personalized service they receive, with agents like Teri Knechtly taking extra steps to ensure clients get the coverage they need at competitive prices.
Watch out for
A few reviewers express dissatisfaction specifically with the claims department, noting frustration with that aspect of service.
Several customers mention experiences of not being completely satisfied with the outcomes or support from the claims process, suggesting an area for improvement.
Jamie Detten - State Farm Insurance Agent
Best for: Knowledgeable staff, timely support
Jamie Detten's State Farm Insurance office is notable for its knowledgeable staff, particularly Kennedy, who consistently provides thorough assistance and prompt responses to customer inquiries. Some customers appreciate the professionalism and support, while others highlight recurring issues with customer service and follow-ups, indicating a mixed experience. The business stands out for its expertise in handling insurance needs but may require improvements in customer communication and follow-up processes.
What reviewers consistently mention
Several reviewers describe Kennedy as knowledgeable and helpful, providing clear explanations and effective assistance with their insurance needs.
Multiple customers report receiving quick responses and professional service, particularly highlighting the responsiveness of both Kennedy and Gavin.
Watch out for
Several reviewers express frustration with customer service, mentioning difficulties in getting responses and callbacks when initiating claims.
Some customers report issues with receiving timely refunds following cancellations, indicating a lack of follow-up on their requests.
Insurance of DFW
Best for: Quick insurance quotes, attentive agents
What reviewers consistently mention
Multiple customers describe friendly and helpful service, particularly mentioning agents like Tammie, Joanna, and Miriam for their thorough assistance in finding suitable insurance options.
Several reviewers highlight competitive pricing and cost-saving solutions, noting improvements in their insurance rates after switching to this agency.
Watch out for
A pattern of complaints indicates poor communication and responsiveness from staff, with several customers expressing dissatisfaction with customer service.
Some customers report persistent telemarketing calls, leading to frustration and annoyance even before using the service.
Insurance Source Of Dallas
Best for: Customer service and smooth insurance processes
Insurance Source of Dallas reflects a strong commitment to customer service, with reviewers repeatedly highlighting the assistance provided by specific agents like Rania and Angelica. However, communication hurdles and transparency issues regarding pricing can detract from the overall experience. Customers looking for attentive service may find this agency a suitable choice, yet potential clients should be aware of mixed reviews regarding responsiveness and fee clarity.
What reviewers consistently mention
Several reviewers highlight the quality of customer service provided by staff members, particularly Rania and Angelica, who are noted for being helpful and knowledgeable in guiding clients through insurance processes.
Multiple customers appreciate the quick and efficient service offered, particularly in helping them secure policies without unnecessary delays, which contributes to a smooth experience overall.
Watch out for
Several reviewers report issues with communication, stating that their calls and emails went unanswered, leading to frustration and a feeling of being ignored.
Some customers express concerns about potential overcharging or hidden fees associated with policies, indicating a lack of transparency in pricing.
Get quotes from insurance agencys in Richardson
Tell us what you need and we will pass it to well-scoring insurance agencys in Richardson so they can contact you. If you have not heard from anyone within two business days, tell us and we will chase it. We do not choose a business for you — the ranking above is the recommendation.
Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
No business paid for a position on this page, and none can. Spotted an error? Tell us.