Best Water Damage Restoration in Plano
Reviews read through Aug 11, 2026 · Scored Aug 11, 2026 · 10 scored · 10 analyzed · 683 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 10 water damage restoration in Plano and have read 683 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Phoenix Flood and Fire LLC | 87.5 | 5.0★ 76 | |
| 2 | Intensa Dry Mold & Water Restoration | 83.1 | 4.9★ 117 | |
| 3 | SS Water Restoration - Plano | 80.7 | 5.0★ 125 | |
| 4 | All Dry Services of North Dallas | 76.1 | 5.0★ 36 | |
| 5 | Riker Home Services | 75.2 | 4.9★ 208 | |
| 6 | SERVPRO of East Plano | 72.2 | 4.9★ 50 | |
| 7 | SERVPRO of Central and West Plano | 70.3 | 4.9★ 115 | |
| 8 | Restoration Experts | 68.3 | 5.0★ 2 | |
| 9 | DRYmedic Restoration Service of Plano | 68.0 | 5.0★ 17 | |
| 10 | Water Damage Restoration Plano | 57.6 | 5.0★ 32 |
Phoenix Flood and Fire LLC
Best for: Speedy emergency response and clear communication.
Phoenix Flood and Fire LLC ranks highly due to its rapid response times and transparent communication regarding water damage restoration. Customers repeatedly note the organization’s thoroughness in carrying out repairs and handling belongings with care. Despite some concerns about unexpected costs and scheduling delays, the overwhelmingly positive feedback on service quality and professionalism contributes to its strong reputation in the Plano area.
What reviewers consistently mention
Several reviewers highlight quick response times, noting that teams often arrive on the same day to address water damage situations.
Multiple customers describe a thorough and transparent communication process, emphasizing clear explanations of needed repairs without upselling.
Watch out for
A few reviewers express concerns about unexpected costs that arose during the course of the repair process, indicating some lack of clarity in initial estimates.
Several customers mention some delays in follow-up appointments and scheduling, which caused inconvenience during the recovery process.
Intensa Dry Mold & Water Restoration
Best for: Emergency response, detailed communication
Intensa Dry Mold & Water Restoration stands out for its rapid emergency response and strong communication during the restoration process. Reviewers frequently mention technicians arriving promptly, often within 30 minutes of a service call. Furthermore, the company is noted for its dedication to customer service, with multiple reviewers highlighting the professionalism and responsiveness of both field and management staff. However, there are some concerns related to pricing practices and project durations, which potential customers may want to consider.
What reviewers consistently mention
Several reviewers note that Intensa Dry professionals respond quickly to emergencies, often arriving within 30 minutes to start mitigation efforts.
Multiple customers mention the company’s effective communication throughout the restoration process, highlighting regular updates and thorough explanations of the work being done.
Watch out for
A few reviewers express concerns about perceived overcharging for services and suggest that pricing transparency may be an issue.
Several customers report challenges with transaction processes, including allegations of billing for services they did not request or approve.
Some reviewers mention that the duration of work can be longer than expected, leading to potential delays in project completion.
SS Water Restoration - Plano
Best for: Quick response, attentive communication
SS Water Restoration stands out for its quick response time and the professionalism of its staff. Reviews consistently mention efficient service and strong communication throughout the restoration process. However, concerns about billing practices and estimate discrepancies suggest potential trade-offs in financial transparency. Customers appreciate the team's thoroughness and willingness to assist during emergencies.
What reviewers consistently mention
Several reviewers highlight the quick response time of SS Water Restoration, with many noting that crews arrived within an hour of their initial call for water damage services. Specific mentions include reviews 52, 34, and 39.
Multiple customers report satisfaction with the professionalism and communication of the SS Water Restoration team. They frequently mentioned how teams kept them informed throughout the restoration process, as observed in reviews 3, 11, and 47.
Watch out for
Several reviewers express concerns regarding aggressive billing practices, noting instances of receiving multiple bills and inflated charges despite ongoing negotiations with insurance. This pattern is seen in reviews 0 and 1.
A few customers mentioned challenges with the initial estimates provided, with at least two experiencing discrepancies between SS Water Restoration's estimates and those from other companies. This concern is addressed in reviews 1 and 15.
All Dry Services of North Dallas
Best for: Responsive, clear communication, thorough mold remediation
What reviewers consistently mention
Multiple customers highlight the company's strong communication throughout projects, noting they provide detailed updates and explanations of each step.
Several reviewers mention timely and efficient service, often noting quick responses to emergencies such as water and mold issues.
Watch out for
A few customers indicate that the company may not be equipped to handle all types of water damage issues, which can lead to referrals to other services.
Some reviewers reported minor concerns about scheduling conflicts or delays, suggesting that while generally punctual, there can be occasional hiccups.
Several customers expressed frustrations regarding the follow-up process in case of complications arising after initial service.
Riker Home Services
Best for: Timely emergency responses and professional service
Riker Home Services distinguishes itself through rapid response times and a strong emphasis on communication, particularly in time-sensitive situations like water damage mitigation. While many customers appreciate the professionalism and thoroughness of technicians, there are noted concerns regarding delays in larger projects and inconsistencies in service quality. This trade-off between quick service and project completion timelines may influence the decision-making of potential clients.
What reviewers consistently mention
Several reviewers report that Riker Home Services provides timely responses and quick service for emergency repairs, often arriving within an hour after calls are made.
Multiple customers highlight the professionalism and communication skills of Riker's team, with technicians like Ty and Daniel praised for being thorough and attentive throughout the repair process.
Watch out for
Some reviewers express concerns about extended project timelines, particularly for renovations, mentioning delays in completing jobs and needing multiple follow-ups.
Several customers reported dissatisfaction with initial quotes and service quality, indicating inconsistencies in the work provided compared to what was promised.
A few reviewers noted issues with the quality of workmanship, citing problems that required follow-up repairs after the initial project completion.
SERVPRO of East Plano
Best for: Emergency response, thorough communication
SERVPRO of East Plano stands out for its rapid response times and attentive customer service during water damage restoration. Reviewers consistently mention the professionalism of the team and their comprehensive communication throughout the restoration process. However, some complaints regarding project management and follow-through suggest potential inconsistency, which clients should consider before hiring.
What reviewers consistently mention
Several reviewers highlight the quick response time, often citing arrival within a couple of hours after a call for help.
Multiple customers appreciate the professionalism and thoroughness of the technicians, noting their clear communication and detailed explanations during the restoration process.
Watch out for
Several reviewers mention dissatisfaction with project management, indicating that after initial work, some felt left without further assistance to complete repairs.
Some customers reported issues with delays or miscommunication during the restoration process, causing frustration when follow-up actions were required.
SERVPRO of Central and West Plano
Best for: Emergency responses and thorough cleanups
SERVPRO of Central and West Plano stands out for its quick response times and effective emergency service, often arriving within an hour of a customer's call. Reviewers frequently commend the professionalism and thoroughness of the staff, especially in managing restoration jobs. However, some feedback highlights areas for improvement, particularly regarding communication and follow-up repairs, indicating a trade-off between fast initial service and post-service support.
What reviewers consistently mention
Several reviews highlight prompt responses to emergencies, with crews often arriving within one hour after contact, ensuring quick assistance during stressful situations.
Multiple customers report that the staff is professional and knowledgeable, providing clear information and support throughout the restoration process, which adds to a positive experience.
Watch out for
Several reviewers mention issues with follow-up service, noting that after initial cleanup, reconstruction or further assistance was either delayed or ignored.
Some complaints indicate difficulty in communication, with multiple customers reporting long wait times for responses when trying to reach the office.
A few customers mention dissatisfaction with the quality of workmanship, specifically related to incomplete repairs after initial service was rendered.
Restoration Experts
Best for: Emergency water damage response, thorough communication
Restoration Experts is distinguished by their rapid response times and effective communication throughout the restoration process. Reviewers frequently note that crews arrive promptly for emergency situations, easing customer anxiety. They also provide clear explanations and regular updates, ensuring customers are informed. However, some challenges remain around insurance communications and the potential for extended restoration timelines due to multiple necessary visits.
What reviewers consistently mention
Multiple customers highlight the speedy response time of Restoration Experts, noting that crews often arrive the same day for emergency situations.
Several reviewers praise the thorough communication regarding the restoration process, including updates on progress and explanations of each step.
Watch out for
Some reviews mention challenges with insurance claim communication, suggesting that while improvements exist, it can still be a complex process.
DRYmedic Restoration Service of Plano
Best for: water damage emergencies, quick response
DRYmedic Restoration Service of Plano stands out for its rapid response to water damage emergencies and the thoroughness of its restoration process. Reviewers frequently highlight the team's professionalism and commitment to communicating every step of the restoration. Although there are occasional scheduling challenges and some concerns about the insurance claims process, most customers express high satisfaction with the overall service provided.
What reviewers consistently mention
Several customers report quick response times, noting that teams often arrive within an hour of a call and start work immediately to mitigate damage.
Multiple reviewers describe a thorough assessment process, where staff communicate clearly about the steps taken to address water damage and keep customers updated throughout the restoration.
Watch out for
Some reviewers mention challenges with scheduling, indicating that while the initial response is prompt, follow-up appointments may experience delays.
A few customers express concerns about the thoroughness of the insurance claims process, suggesting that there may be gaps in communication or follow-up with insurance companies.
Water Damage Restoration Plano
Best for: Quick response and thorough restoration services.
Water Damage Restoration Plano demonstrates a consistent track record of quick response times and thorough restoration services, making it a reliable choice for those facing water damage issues. Despite some complaints regarding communication and service consistency, many reviewers commend the efficiency and quality of the team's work. This duality in performance establishes the business as a potential option for urgent water damage situations.
What reviewers consistently mention
Several reviewers highlight the team's quick response times, stating they often arrived within 30 minutes of the initial call for assistance.
Many customers describe thorough and efficient restoration work, noting that the cleaning and repairs were completed to a high standard.
Watch out for
Several reviewers express frustration with poor communication during the service process, mentioning delays in responses and follow-ups needed.
An emerging pattern indicates that some customers were disappointed with aspects of service not matching expectations, leading to dissatisfaction.
A few customers reported issues with timely arrivals, feeling that the business did not show up as promised.
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