Are your technicians certified in water damage restoration?

Yes, all technicians are fully trained and certified in managing various levels of water damage.

What types of water damage do you handle?

Services include assistance with flooded basements, slab leaks, sewage backups, and water from burst pipes or heavy rains.

How long does water damage restoration typically take?

Most projects are completed within three to five days, though severe cases may require additional time.

Can you work directly with my insurance company for claims?

Yes, the team communicates with insurance providers to document damage and facilitate the claims process.

What should I do first if I have water damage?

If safe, stop the water source and contact the restoration service immediately to minimize damage and prevent mold.

Intensa Dry Mold & Water Restoration

Name: Intensa Dry Mold & Water Restoration
Address: 903 18th St #117, Plano, TX 75074, Plano, TX, US
Telephone: +1972-992-7331

Reviews read through Aug 8, 2026 · Scored Aug 28, 2026 · 120 reviews read

903 18th St #117, Plano, TX 75074

972-992-7331

Visit Website

82.9

DFW Pros score

4.9★ 117 reviews120 read in full

Best for: Emergency response, detailed communication

Listing details verified 13 days ago.

Intensa Dry Mold & Water Restoration stands out for its rapid emergency response and strong communication during the restoration process. Reviewers frequently mention technicians arriving promptly, often within 30 minutes of a service call. Furthermore, the company is noted for its dedication to customer service, with multiple reviewers highlighting the professionalism and responsiveness of both field and management staff. However, there are some concerns related to pricing practices and project durations, which potential customers may want to consider.

Ranked in: Best Water Damage Restoration in DFW, Water Damage Restoration in Plano

What reviewers consistently mention

Several reviewers note that Intensa Dry professionals respond quickly to emergencies, often arriving within 30 minutes to start mitigation efforts.
Multiple customers mention the company’s effective communication throughout the restoration process, highlighting regular updates and thorough explanations of the work being done.

Watch out for

A few reviewers express concerns about perceived overcharging for services and suggest that pricing transparency may be an issue.
Several customers report challenges with transaction processes, including allegations of billing for services they did not request or approve.
Some reviewers mention that the duration of work can be longer than expected, leading to potential delays in project completion.

How the reviews break down

4.9★ average from 117 Google reviews

5★
115 98%
4★
0 0%
3★
0 0%
2★
1 1%
1★
1 1%

Low ratings are rare here — 2% of reviews are one or two stars.

Intensa Dry specializes in water damage restoration, focusing on floor and room repairs. The team emphasizes clear communication and works with insurance processes, addressing plumbing and drywall needs efficiently.

Services offered by Intensa Dry Mold & Water Restoration

Water Damage Restoration Service: This service includes assessment and remediation of water damage from incidents such as flooding or burst pipes, ensuring properties are restored effectively.
Fire Damage Restoration Service: The fire damage restoration service addresses cleanup and recovery from fire incidents, including smoke damage and structural repairs.
Waste Management Service: Waste management services involve the collection and proper disposal of debris and hazardous materials, ensuring compliance with safety regulations.

On-site service available