How long will restoration and cleanup services take?

The timeline for restoration varies based on damage level, property size, and affected items. Technicians provide an estimated timeline at the start of the project.

What is the typical cost of damage restoration services?

Costs for damage restoration services vary significantly based on the situation's severity. An estimate can be obtained by contacting the service directly.

Does SERVPRO handle fire and water restoration along with construction?

Yes, SERVPRO addresses both fire and water damage and can also perform reconstruction for extensively damaged areas.

Is SERVPRO available for emergency services?

Yes, SERVPRO has crews available 24 hours a day, seven days a week, for emergency services.

Can I turn off the drying equipment at night?

It is important to keep the drying equipment running continuously. Turning it off can increase drying time and the risk of microbial growth.

SERVPRO of Central and West Plano

Name: SERVPRO of Central and West Plano
Address: 7800 Preston Rd #132, Plano, TX 75024, Plano, TX, US
Telephone: +1945-418-8674

Reviews read through Apr 22, 2026 · Scored Aug 28, 2026 · 105 reviews read

7800 Preston Rd #132, Plano, TX 75024

945-418-8674

Visit Website

70.3

DFW Pros score

4.9★ 115 reviews105 read in full

Best for: Emergency responses and thorough cleanups

Listing details verified 5 days ago.

SERVPRO of Central and West Plano stands out for its quick response times and effective emergency service, often arriving within an hour of a customer's call. Reviewers frequently commend the professionalism and thoroughness of the staff, especially in managing restoration jobs. However, some feedback highlights areas for improvement, particularly regarding communication and follow-up repairs, indicating a trade-off between fast initial service and post-service support.

Ranked in: Best Water Damage Restoration in DFW, Water Damage Restoration in Plano

What reviewers consistently mention

Several reviews highlight prompt responses to emergencies, with crews often arriving within one hour after contact, ensuring quick assistance during stressful situations.
Multiple customers report that the staff is professional and knowledgeable, providing clear information and support throughout the restoration process, which adds to a positive experience.

Watch out for

Several reviewers mention issues with follow-up service, noting that after initial cleanup, reconstruction or further assistance was either delayed or ignored.
Some complaints indicate difficulty in communication, with multiple customers reporting long wait times for responses when trying to reach the office.
A few customers mention dissatisfaction with the quality of workmanship, specifically related to incomplete repairs after initial service was rendered.

How the reviews break down

4.9★ average from 115 Google reviews

5★
110 96%
4★
2 2%
3★
0 0%
2★
1 1%
1★
2 2%

Low ratings are rare here — 3% of reviews are one or two stars.

Services offered by SERVPRO of Central and West Plano

Water Damage Restoration Service: This service includes comprehensive cleanup and restoration for residential and commercial properties affected by water damage, ensuring thorough damage assessment and recovery.
Building Restoration Service: The building restoration service focuses on restoring structures to their pre-damage condition, addressing issues from various disasters and ensuring safety and functionality.
Crime Victim Service: This service provides specialized cleanup and restoration for properties impacted by crime, ensuring sensitive handling and thorough recovery of the affected areas.
Fire Damage Restoration Service: Fire damage restoration involves assessing and repairing properties affected by fire, smoke, and soot, with a focus on restoring safety and livability.