Freeway Insurance

Name: Freeway Insurance
Address: 1910 E Belt Line Rd, Carrollton, TX 75006, Carrollton, TX, US
Telephone: +1972-848-2046

Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 129 reviews read

1910 E Belt Line Rd, Carrollton, TX 75006

972-848-2046

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74.7

DFW Pros score

4.7★ 185 reviews129 read in full

Best for: Friendly agents, affordable quotes

Listing details verified 8 days ago.

Freeway Insurance has a mixed reputation, with positive feedback highlighting friendly and knowledgeable agents who help customers find competitive insurance quotes. However, issues such as long wait times, administrative errors leading to unexpected policy cancellations, and responsiveness challenges overshadow this positive sentiment, particularly at peak times when the office may be understaffed.

Ranked in: Best Insurance Agencies in DFW, Insurance Agencies in Carrollton

What reviewers consistently mention

Several customers report that agents like Aiden and Melissa provide thorough assistance and help find affordable quotes, making the insurance process easier.
Multiple reviewers note that the staff is friendly and attentive, creating a positive customer service experience during their insurance inquiries.

Watch out for

Several customers express frustration over long wait times and short staffing in the office, leading to delays in service.
Multiple reviewers report issues with the accuracy of quotes, including unexpected price increases after signing.
Several customers mention lack of responsiveness, with claims of calls being transferred or unanswered by staff.

How the reviews break down

4.7★ average from 185 Google reviews

5★
165 89%
4★
6 3%
3★
1 1%
2★
2 1%
1★
11 6%

7% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Freeway Insurance offers a range of insurance policies with a focus on competitive pricing and attentive service. The agency provides information to help clients understand their options and potential discounts.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible seating

Accepts credit cards