Restoration 1 Lone Star
Reviews read through Aug 1, 2026 · Scored Aug 11, 2026 · 62 reviews read
Listing details verified 11 days ago.
Restoration 1 Lone Star stands out for its rapid response times and thorough communication during the restoration process. Many customers report a sense of support and relief during stressful situations, thanks to a professional team that emphasizes clear updates. However, some feedback highlights concerns regarding pricing and customer service, indicating the need for improvement in these areas. Overall, the company excels in delivering timely assistance while striving for customer satisfaction.
What reviewers consistently mention
Several reviewers highlight prompt response times, often mentioning crews arriving within an hour or shortly after the initial call, providing reassurance during emergencies.
Multiple customers describe effective communication throughout the restoration process, noting updates, follow-ups, and professionalism from the team.
Watch out for
Several reviewers express concerns regarding pricing transparency, citing instances of inflated charges for services that were not justified or explained clearly.
Multiple customers report negative experiences with customer service, including unresponsiveness and lack of clarity about the work performed and costs involved.
Some reviewers mention dissatisfaction with the quality of work done, feeling that necessary repairs were inadequately addressed or resulted in additional issues.
How the reviews break down
4.7★ average from 71 Google reviews
- 5★65 92%
- 4★2 3%
- 3★0 0%
- 2★0 0%
- 1★4 6%
6% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by Restoration 1 Lone Star
- Building Restoration Service
This service focuses on restoring properties to their original condition after damage from various disasters.
- Fire Damage Restoration Service
This service addresses the aftermath of fire incidents, including smoke removal and structural repairs.
- Water Damage Restoration Service
This service provides comprehensive solutions for water-related damage, including extraction, drying, and repair.
- Wheelchair accessible entrance
- Wheelchair accessible parking
Frequently Asked Questions
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