Lopez Auto Insurance

Name: Lopez Auto Insurance
Address: 204 S Nursery Rd, Irving, TX 75060, Irving, TX, US
Telephone: +1972-791-8418

Reviews read through Aug 12, 2026 · Scored Aug 28, 2026 · 147 reviews read

204 S Nursery Rd, Irving, TX 75060

972-791-8418

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68.5

DFW Pros score

4.9★ 386 reviews147 read in full

Best for: Friendly agents and quick service

Lopez Auto Insurance stands out in the Irving area for its friendly and helpful agents, particularly Beyda and Elizabeth, who frequently receive positive feedback for their customer interactions. However, customers should be aware of inconsistent service experiences, as some staff members have been described as rude. Quick responses and effective assistance are common themes, making it a suitable choice for those seeking prompt service.

Ranked in: Best Insurance Agencies in DFW, Insurance Agencies in Irving

What reviewers consistently mention

Several reviewers highlight the helpfulness and kindness of agents like Beyda and Elizabeth, noting their willingness to assist with policy details and pricing. This consistently positive feedback is evident across multiple reviews (3, 5, 12, 19, 25).
Many customers appreciate the quick service when processing insurance policies or adjustments. Timely assistance from agents such as Serenity and Lisve is frequently mentioned as a strong point, indicating efficiency in operations (40, 51, 11, 10, 57).

Watch out for

Several reviewers report inconsistent customer service experiences, stating that the quality of assistance can vary significantly depending on which employee is serving them. This inconsistency has led to frustrations and negative experiences (0, 1, 2, 49).
Complaints about rude behavior from some staff members have been noted by multiple customers. Negative interactions during crucial moments have impacted the overall perception of customer service at this agency (0, 1, 2).

How the reviews break down

4.9★ average from 386 Google reviews

5★
372 96%
4★
3 1%
3★
1 0%
2★
1 0%
1★
9 2%

Low ratings are rare here — 3% of reviews are one or two stars.

Lopez Auto Insurance offers attentive service and provides information on pricing, discounts, and payment options. The agency addresses customer questions efficiently, ensuring a clear understanding of insurance and tax-related matters.

Services offered by Lopez Auto Insurance

Insurance Agency: Offers a range of insurance products, including auto, motorcycle, and renters insurance, along with roadside assistance and hospital indemnity options.
Tax Preparation: Provides tax preparation services to assist clients in filing their taxes accurately and efficiently.

Wheelchair accessible entrance

Wheelchair accessible parking