Fred Loya Insurance

Name: Fred Loya Insurance
Address: 5000 Main St Ste 228, The Colony, TX 75056, The Colony, TX, US
Telephone: +1214-469-1545

Reviews read through Mar 3, 2026 · Scored Aug 28, 2026 · 34 reviews read

5000 Main St Ste 228, The Colony, TX 75056

214-469-1545

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47.7

DFW Pros score

3.4★ 55 reviews34 read in full

Best for: Competitive pricing, helpful staff

Listing details verified 5 days ago.

Fred Loya Insurance stands out due to its competitive pricing, which several reviewers appreciate when compared to other providers. However, the agency faces significant challenges related to customer service, including inconsistent support and issues with quotes and billing. An emphasis on particular agents who deliver better service highlights a potential inconsistency in the overall customer experience.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several reviewers highlight competitive pricing compared to other insurance companies, such as StateFarm and Progressive.
Several customers mention friendly and helpful service from specific agents, particularly Gabriela, who provided thorough assistance and answered questions.

Watch out for

Multiple customers report poor customer service experiences, citing issues with staff responsiveness and training, leading to frustration.
Several reviewers describe problems with receiving accurate quotes, mentioning instances of increased pricing from what was initially offered.

How the reviews break down

3.4★ average from 55 Google reviews

5★
27 49%
4★
3 5%
3★
7 13%
2★
0 0%
1★
18 33%

33% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Fred Loya Insurance offers various insurance policies and quotes, focusing on competitive pricing and customer service. The agency provides assistance via phone for inquiries related to coverage and potential rebates.

Services offered by Fred Loya Insurance

Auto Insurance Agency: Offers a range of auto insurance options tailored to meet individual coverage needs.
Insurance Company: Provides various insurance products, including auto, home, and life insurance solutions.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible restroom

Wheelchair accessible seating

LGBTQ+ friendly

Transgender safe space

Accepts credit cards