1st Choice Insurance
Reviews read through Aug 10, 2026 · Scored Aug 28, 2026 · 28 reviews read
Best for: Excellent service and competitive rates, local agents
Listing details verified 5 days ago.
1st Choice Insurance is distinguished by its dedicated agents who provide attentive customer service and competitive pricing. Many clients commend the personal touch from staff like Stephanie Smith. However, issues with communication and promised follow-ups are noted, indicating a trade-off between the quality of service and operational consistency.
What reviewers consistently mention
Several reviewers appreciate the customer service provided by agents like Stephanie Smith and Brittani Brown, describing them as knowledgeable and dedicated to client satisfaction.
Multiple customers note the agency's effectiveness in finding competitive rates and securing appropriate coverage, including successful transitions from other companies.
Watch out for
Several reviewers report issues with customer service response times and miscommunication, particularly regarding account management and billing.
Multiple reviewers express concerns about unsolicited contact regarding quotes, citing privacy concerns related to how their information was obtained.
Some customers have experienced difficulties in obtaining necessary documents, indicating potential delays in communication and service.
How the reviews break down
4.3★ average from 26 Google reviews
- 5★18 69%
- 4★3 12%
- 3★2 8%
- 2★1 4%
- 1★2 8%
12% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by 1st Choice Insurance
- Auto Insurance Agency
This agency provides a range of auto insurance options, allowing clients to compare coverage and plans from multiple providers.
- Home Insurance Agency
The agency offers various home insurance policies, enabling customers to evaluate different coverage options and rates from several insurers.
- Insurance Agency
As an independent agency, it facilitates access to diverse insurance products, helping clients find suitable coverage across multiple categories.
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Accepts credit cards
Cities
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