Five Star Insurance Group

Name: Five Star Insurance Group
Address: 100 N Central Expy # 1205, Richardson, TX 75080, Richardson, TX, US
Telephone: +1972-235-8881

Reviews read through Aug 23, 2026 · Scored Aug 28, 2026 · 43 reviews read

100 N Central Expy # 1205, Richardson, TX 75080

972-235-8881

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81.4

DFW Pros score

4.9★ 53 reviews43 read in full

Best for: Responsive service, personalized insurance solutions

Listing details verified 6 days ago.

Five Star Insurance Group stands out due to its highly responsive agents and the personalized service they provide. Customers frequently mention the detailed guidance they receive, particularly from Teri Knechtly, who has built strong relationships and trust with her clients. However, some concerns are noted regarding the claims department, indicating an opportunity for improvement in that area.

Ranked in: Best Insurance Agencies in DFW, Insurance Agencies in Richardson

What reviewers consistently mention

Several reviewers highlight the responsiveness of the agents at Five Star Insurance Group, noting they provide timely support and answers to questions.
Multiple customers emphasize the personalized service they receive, with agents like Teri Knechtly taking extra steps to ensure clients get the coverage they need at competitive prices.

Watch out for

A few reviewers express dissatisfaction specifically with the claims department, noting frustration with that aspect of service.
Several customers mention experiences of not being completely satisfied with the outcomes or support from the claims process, suggesting an area for improvement.

How the reviews break down

4.9★ average from 53 Google reviews

5★
51 96%
4★
1 2%
3★
0 0%
2★
1 2%
1★
0 0%

Low ratings are rare here — 2% of reviews are one or two stars.

Five Star Insurance Group offers a range of insurance services, including car insurance and financial guidance. Their team of agents is available to answer questions and assist with insurance coverage options.

Services offered by Five Star Insurance Group

Insurance Agency: This agency offers a range of insurance coverages including business, workers' compensation, home, auto, cyber security, renters, and umbrella policies.

Online appointments

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking