Best Pool Builders in Rockwall
Reviews read through Aug 9, 2026 · Scored Aug 14, 2026 · 7 scored · 7 analyzed · 494 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 7 pool builders in Rockwall and have read 494 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Aquatic Arts Pool N Spa | 69.2 | 4.8★ 207 | |
| 2 | Elite Swimming Pool & Spa Service | 68.1 | 4.9★ 128 | |
| 3 | Pool Xperts | 65.6 | 4.9★ 60 | |
| 4 | Pool Stop Custom Pools | 65.0 | 4.3★ 269 | |
| 5 | Hobert Pools & Spas | 63.6 | 4.5★ 92 | |
| 6 | Omni Outdoor Oasis Custom Pools | 61.0 | 5.0★ 16 | |
| 7 | Five Stars Pools & Remodeling | 56.9 | 3.7★ 21 |
Aquatic Arts Pool N Spa
Elite Swimming Pool & Spa Service
Best for: Quality pool renovations and prompt service.
Elite Swimming Pool & Spa Service is noted for its efficient pool renovations and renovations, consistently praised for quality work and prompt communication. Many customers are satisfied with their pool appearances following upgrades and appreciate the team's responsiveness to urgent needs. However, some reviews highlight challenges with customer service consistency and high repair costs, which may deter budget-conscious clients.
What reviewers consistently mention
Several reviewers highlight timely and effective communication, noting that the owner, Angelo, responds quickly to inquiries and concerns.
Many customers report satisfaction with the quality of renovations and repairs, indicating that their pools were remodeled efficiently and to a high standard.
Watch out for
Multiple customers express dissatisfaction with the high costs of repairs, mentioning unexpected fees and expensive service rates.
Several reviewers signal issues with customer service, specifically citing difficulty in getting responses and follow-ups from the management.
Pool Xperts
Best for: Communication and customer involvement in projects
Pool Xperts distinguishes itself through strong communication and project management, with many reviews applauding the direct involvement of the owner and the team during the pool construction process. While most customers report high satisfaction with the final product and the responsiveness of the staff, some have raised concerns about post-installation quality issues. This balance of strengths and complaints is reflected in their overall ratings.
What reviewers consistently mention
Several reviewers highlight consistent communication from the owner and project managers throughout the pool building process. They report being kept informed about timelines and project details at every stage, which contributed to a positive experience.
Multiple customers commend the quality of workmanship and attention to detail exhibited by the crews. They noted that the finished pools consistently met or exceeded their expectations, showcasing the skills and expertise of the builders.
Watch out for
Several reviewers report experiencing poor workmanship after installation, with issues such as cracks in the structure and problems with grout quality. Some expressed frustration over a lack of resolution from the company regarding these issues.
Multiple customers mentioned delays in the construction timeline or in addressing post-installation concerns, impacting their overall satisfaction with the service provided.
Pool Stop Custom Pools
Best for: Friendly service, knowledgeable staff, project communication
Pool Stop Custom Pools is recognized for its knowledgeable and friendly staff, providing reliable guidance through the construction and maintenance of pools. Many customers appreciate the thorough communication during projects, which enhances their overall satisfaction. However, ongoing issues related to customer service responsiveness and product quality have affected the experiences of some clients, indicating a potential trade-off in reliability post-project completion.
What reviewers consistently mention
Several reviewers highlight the knowledgeable and friendly staff at Pool Stop, mentioning willingness to answer questions and provide helpful recommendations, especially during product selection (e.g., [18], [27], [50]).
Multiple customers report a smooth construction experience and express satisfaction with timely project completion and thorough communication from the project managers ([37], [41], [45]).
Watch out for
Several reviewers report significant dissatisfaction with customer service, citing unresponsiveness and lack of follow-through on warranty issues and service requests ([1], [4], [5]).
Multiple customers express frustration over quality issues, including discoloration of pool plaster shortly after installation and inadequate resolutions from management ([1], [2], [16]).
Hobert Pools & Spas
Best for: Quality design, responsive communication
Hobert Pools & Spas stands out for its effective communication and supportive design process, which many customers commend. The ability of the design team to execute tailored plans is frequently highlighted, contributing positively to overall satisfaction. However, some customers report significant delays and issues related to construction quality, which may impact the decision for potential clients considering Hobert for their pool projects.
What reviewers consistently mention
Several reviewers note that the customer service provided by Hobert Pools is consistent and helpful throughout the pool building process, with many citing effective communication and support during construction.
Multiple customers describe the design process positively, highlighting how designers work closely with them to create tailored pool layouts that meet their specific needs and preferences.
Watch out for
Several reviewers express frustration with communication delays, stating that lack of timely updates and responses from the company contributed to a negative experience during their pool construction.
Several customers mention issues with construction quality, noting problems such as cracked tiles and poor plastering that led to additional costs for repairs shortly after the pool was built.
Some customers report dissatisfaction with service after pool completion, specifically citing unfulfilled maintenance schedules and lack of proper care during their contracts.
Omni Outdoor Oasis Custom Pools
Best for: Custom pool design, detailed maintenance
Omni Outdoor Oasis Custom Pools ranks highly due to their commitment to quality and customer service in both pool construction and maintenance. Reviewers consistently praise the attentive staff, from sales to service, noting their effective communication and willingness to go the extra mile. The company excels in transforming client visions into beautiful pools and maintaining them effectively, although some customers mention potential delays in the construction phase. Overall, the positive experiences shared by multiple clients create a strong reputation.
What reviewers consistently mention
Several reviewers mention the strong customer service provided by Omni Outdoor Oasis, highlighting their friendly and supportive staff throughout the pool building and maintenance process. Customers report helpful communication before, during, and after construction.
Multiple customers note the high quality of pool installation and maintenance, describing their completed pools as beautiful and praising the thoroughness of pool cleaning services. This consistent feedback indicates strong craftsmanship and attention to detail.
Watch out for
Some reviewers express concerns about the timeliness of the pool construction process, suggesting that while the end results are admired, the initial timelines can sometimes extend.
A few customers report frustrations with prior pool service providers, indicating that experiences may vary widely depending on previous contractors before switching to Omni Outdoor Oasis.
Five Stars Pools & Remodeling
Best for: Knowledgeable staff, remodeling and resurfacing
Five Stars Pools & Remodeling has garnered positive feedback for its knowledgeable staff and effective communication, especially during complex remodeling projects. However, recurring complaints about billing practices and service quality can detract from the overall experience. Customers looking for professional remodeling may find value here, but they should be prepared for potential service inconsistencies.
What reviewers consistently mention
Several reviewers note that the communication from Five Stars Pools is generally prompt and effective, especially during remodeling projects. They mention their questions and concerns being addressed quickly and thoroughly.
Multiple customers highlight the professionalism and knowledge of the staff, particularly Victor and Will, who have been described as attentive and hard-working. Reviewers appreciate their ability to deliver quality results during remodeling jobs.
Watch out for
Several reviewers report issues with billing practices, including continued charges after service cancellation and a lack of responsiveness when trying to resolve these billing problems.
Multiple customers express dissatisfaction with the quality of service provided, mentioning inadequate maintenance, equipment mishandling, and overall failure to meet service expectations.
Some reviewers mention delays in project timelines and scheduling issues, with remodeling work taking longer than initially promised, impacting their overall satisfaction.
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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