Pool Stop Custom Pools

Name: Pool Stop Custom Pools
Address: 838 Steger Towne Dr, Rockwall, TX 75032, Rockwall, TX, US
Telephone: +1972-645-4586

Reviews read through Aug 4, 2026 · Scored Aug 15, 2026 · 135 reviews read

838 Steger Towne Dr, Rockwall, TX 75032

972-645-4586

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74.4

DFW Pros score

4.3★ 269 reviews135 read in full

Best for: Friendly service, knowledgeable staff, project communication

Listing details verified 4 days ago.

Pool Stop Custom Pools is recognized for its knowledgeable and friendly staff, providing reliable guidance through the construction and maintenance of pools. Many customers appreciate the thorough communication during projects, which enhances their overall satisfaction. However, ongoing issues related to customer service responsiveness and product quality have affected the experiences of some clients, indicating a potential trade-off in reliability post-project completion.

Ranked in: Best Pool Builders in DFW, Pool Builders in Rockwall

What reviewers consistently mention

Several reviewers highlight the knowledgeable and friendly staff at Pool Stop, mentioning willingness to answer questions and provide helpful recommendations, especially during product selection (e.g., [18], [27], [50]).
Multiple customers report a smooth construction experience and express satisfaction with timely project completion and thorough communication from the project managers ([37], [41], [45]).

Watch out for

Several reviewers report significant dissatisfaction with customer service, citing unresponsiveness and lack of follow-through on warranty issues and service requests ([1], [4], [5]).
Multiple customers express frustration over quality issues, including discoloration of pool plaster shortly after installation and inadequate resolutions from management ([1], [2], [16]).

How the reviews break down

4.3★ average from 269 Google reviews

5★
211 78%
4★
13 5%
3★
5 2%
2★
3 1%
1★
37 14%

15% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by Pool Stop Custom Pools

Swimming Pool Contractor: Offers custom-built pools tailored to individual preferences, along with related installation services.
Swimming Pool Supply Store: Provides a variety of pool supplies, including maintenance products and accessories for pool care.

Wheelchair accessible entrance