Five Stars Pools & Remodeling
Reviews read through Sep 16, 2025 · Scored Aug 28, 2026 · 19 reviews read
Best for: Knowledgeable staff, remodeling and resurfacing
Listing details verified yesterday.
Five Stars Pools & Remodeling has garnered positive feedback for its knowledgeable staff and effective communication, especially during complex remodeling projects. However, recurring complaints about billing practices and service quality can detract from the overall experience. Customers looking for professional remodeling may find value here, but they should be prepared for potential service inconsistencies.
What reviewers consistently mention
Several reviewers note that the communication from Five Stars Pools is generally prompt and effective, especially during remodeling projects. They mention their questions and concerns being addressed quickly and thoroughly.
Multiple customers highlight the professionalism and knowledge of the staff, particularly Victor and Will, who have been described as attentive and hard-working. Reviewers appreciate their ability to deliver quality results during remodeling jobs.
Watch out for
Several reviewers report issues with billing practices, including continued charges after service cancellation and a lack of responsiveness when trying to resolve these billing problems.
Multiple customers express dissatisfaction with the quality of service provided, mentioning inadequate maintenance, equipment mishandling, and overall failure to meet service expectations.
Some reviewers mention delays in project timelines and scheduling issues, with remodeling work taking longer than initially promised, impacting their overall satisfaction.
How the reviews break down
3.7★ average from 21 Google reviews
- 5★12 57%
- 4★1 5%
- 3★2 10%
- 2★2 10%
- 1★4 19%
29% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by Five Stars Pools & Remodeling
- Swimming Pool Contractor
Offers professional pool construction and installation services tailored to client specifications.
- Swimming Pool Repair Service
Provides comprehensive repair solutions for various pool issues, ensuring functionality and safety.
- Swimming Pool Supply Store
Sells a range of pool maintenance products and accessories to support ongoing care and upkeep.
Categories
Cities
Where Five Stars Pools & Remodeling ranks
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