Five Stars Pools & Remodeling

Name: Five Stars Pools & Remodeling
Address: 101 E Bourn St, Rockwall, TX 75087, Rockwall, TX, US
Telephone: +1469-774-3800

Reviews read through Sep 16, 2025 · Scored Aug 28, 2026 · 19 reviews read

101 E Bourn St, Rockwall, TX 75087

469-774-3800

Visit Website

53.6

DFW Pros score

3.7★ 21 reviews19 read in full

Best for: Knowledgeable staff, remodeling and resurfacing

Listing details verified yesterday.

Five Stars Pools & Remodeling has garnered positive feedback for its knowledgeable staff and effective communication, especially during complex remodeling projects. However, recurring complaints about billing practices and service quality can detract from the overall experience. Customers looking for professional remodeling may find value here, but they should be prepared for potential service inconsistencies.

Ranked in: Best Pool Builders in DFW, Pool Builders in Rockwall

What reviewers consistently mention

Several reviewers note that the communication from Five Stars Pools is generally prompt and effective, especially during remodeling projects. They mention their questions and concerns being addressed quickly and thoroughly.
Multiple customers highlight the professionalism and knowledge of the staff, particularly Victor and Will, who have been described as attentive and hard-working. Reviewers appreciate their ability to deliver quality results during remodeling jobs.

Watch out for

Several reviewers report issues with billing practices, including continued charges after service cancellation and a lack of responsiveness when trying to resolve these billing problems.
Multiple customers express dissatisfaction with the quality of service provided, mentioning inadequate maintenance, equipment mishandling, and overall failure to meet service expectations.
Some reviewers mention delays in project timelines and scheduling issues, with remodeling work taking longer than initially promised, impacting their overall satisfaction.

How the reviews break down

3.7★ average from 21 Google reviews

5★
12 57%
4★
1 5%
3★
2 10%
2★
2 10%
1★
4 19%

29% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Five Stars Pools & Remodeling specializes in pool building and remodeling, focusing on communication and quality workmanship. Services include new tile, coping, and plaster installations, with an emphasis on effective project management.

Services offered by Five Stars Pools & Remodeling

Swimming Pool Contractor: Offers professional pool construction and installation services tailored to client specifications.
Swimming Pool Repair Service: Provides comprehensive repair solutions for various pool issues, ensuring functionality and safety.
Swimming Pool Supply Store: Sells a range of pool maintenance products and accessories to support ongoing care and upkeep.