The Fite Agency
Reviews read through Apr 27, 2026 · Scored Aug 28, 2026 · 56 reviews read
Listing details verified 5 days ago.
The Fite Agency stands out in the Rockwall area for its focus on customer service, with multiple reviews highlighting the responsiveness and knowledge of agents like Teresa and Kyle. Clients appreciate the agency's ability to secure competitive rates and offer valuable suggestions for policy adjustments. However, some customers have reported issues with initial interactions and communication regarding policy updates, indicating areas for improvement. Overall, the agency is well-regarded for both personal and business insurance needs.
What reviewers consistently mention
Several reviewers report high levels of customer service, noting staff members like Teresa and Kyle for being responsive and knowledgeable.
Multiple customers mention the agency's ability to find competitive rates and help save money on insurance policies, often citing specific savings achieved.
Watch out for
A few customers express concerns about communication, particularly about renewal notices and policy changes, indicating a lack of proactive follow-up.
There are mentions of long wait times for responses in some cases, leading to frustration among customers needing assistance.
How the reviews break down
4.9★ average from 59 Google reviews
- 5★56 95%
- 4★1 2%
- 3★0 0%
- 2★1 2%
- 1★1 2%
Low ratings are rare here — 3% of reviews are one or two stars.
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
Where The Fite Agency ranks
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