How long will restoration and cleanup services take?

An estimated timeline will be provided at the start of the project. The duration varies based on damage level, property size, and affected items.

Do I have to be at home while SERVPRO is working?

Presence is not required during the restoration process. Regular communication will keep you informed about the project's progress.

What is the typical cost of your damage restoration services?

Costs for restoration services vary based on the severity of the damage. Contact for an estimate.

Can SERVPRO perform fire/water restoration and construction services?

Yes, SERVPRO handles both fire/water damage and reconstruction of extensively damaged areas.

How much are estimates?

Estimates are free and cover various services, including water damage and cleaning projects. An on-site inspection may be needed.

SERVPRO of Rockwall/Rowlett

Name: SERVPRO of Rockwall/Rowlett
Address: 3101 Century Dr, Rowlett, TX 75088, Rowlett, TX, US
Telephone: +1214-667-3744

Reviews read through Aug 5, 2026 · Scored Aug 11, 2026 · 54 reviews read

3101 Century Dr, Rowlett, TX 75088

214-667-3744

Visit Website

63.2

DFW Pros score

4.6★ 55 reviews54 read in full

Best for: Rapid response and empathetic service

Listing details verified 11 days ago.

SERVPRO of Rockwall/Rowlett ranks well for its quick response times and the professionalism of its technicians, which customers often praise. However, this business faces criticism related to billing transparency and communication issues, indicating areas for improvement despite overall positive feedback.

Ranked in: Best Water Damage Restoration in DFW

What reviewers consistently mention

Several customers report that SERVPRO of Rockwall/Rowlett responds promptly to emergencies, often arriving within two hours after a call, which helps mitigate further damage.
Multiple customers highlight the professionalism and empathy shown by crew members during challenging situations, stating that their interactions were kind and supportive throughout the process.

Watch out for

Several customers express dissatisfaction with unexpected charges and lack of transparent communication regarding costs, leading to confusion and frustration after service completion.
Multiple reviews indicate issues with responsiveness and follow-up, citing instances of poor communication which contributed to delays and administrative errors during the billing process.

How the reviews break down

4.6★ average from 55 Google reviews

5★
48 87%
4★
1 2%
3★
1 2%
2★
2 4%
1★
3 5%

9% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

SERVPRO of Rockwall/Rowlett specializes in water damage restoration, focusing on drying techniques, pipe issues, and sheetrock remediation. The company also assists with insurance claims related to water damage.

Services offered by SERVPRO of Rockwall/Rowlett

Water Damage Restoration Service: This service includes comprehensive cleanup and restoration for both residential and commercial properties affected by water damage.
Air Duct Cleaning Service: The air duct cleaning service focuses on improving indoor air quality by removing dust, debris, and contaminants from HVAC systems.
Building Restoration Service: Building restoration encompasses a range of services aimed at returning structures to their pre-damage condition after incidents such as fires or floods.
Carpet Cleaning Service: The carpet cleaning service utilizes specialized techniques to remove stains, dirt, and allergens from carpets, enhancing their appearance and longevity.
Cleaners: General cleaning services are available to address various cleaning needs, ensuring spaces are maintained and sanitized.
Crime Victim Service: This service provides support and cleanup for properties affected by crime, including biohazard remediation and restoration.
Debris Removal Service: Debris removal involves the efficient clearing of unwanted materials from properties, facilitating safe and clean environments.
Fire Damage Restoration Service: Fire damage restoration includes assessment, cleanup, and repair of properties impacted by fire, smoke, and soot.
Waste Management Service: Waste management services focus on the responsible disposal and management of waste materials from various projects.