SERVPRO of Kaufman County, Cedar Creek
Reviews read through Jun 23, 2026 · Scored Aug 28, 2026 · 107 reviews read
Listing details verified 6 days ago.
Servpro of Kaufman County, Cedar Creek distinguishes itself through its responsive communication and professionalism. Many reviews highlight the attentive nature of the staff during restoration efforts, fostering a supportive environment for clients facing distressing circumstances. However, notable issues with delayed project completions and ongoing communication barriers have marred some customer experiences, indicating a need for improved consistency in service delivery.
What reviewers consistently mention
Several reviewers note that staff provide timely communication throughout the restoration process, keeping customers informed and updated. This includes quick responses to calls and emails about project progress.
Multiple customers mention the professionalism and attentiveness of the crews while handling sensitive situations, such as water damage restoration. Reviewers appreciate the care taken with personal belongings during the restoration.
Watch out for
Several reviewers report ongoing communication issues, including delayed responses and difficulties in reaching project managers for updates. Some indicate that follow-ups were not timely or effective, leading to frustration.
Numerous complaints cite unfulfilled promises regarding job completion timelines. Customers express dissatisfaction when projects experienced significant delays or were left unfinished, deviating from estimated timelines.
How the reviews break down
4.5★ average from 122 Google reviews
- 5★104 85%
- 4★5 4%
- 3★0 0%
- 2★2 2%
- 1★11 9%
11% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by SERVPRO of Kaufman County, Cedar Creek
- Water Damage Restoration Service
Offers 24/7 emergency water damage restoration for residential and commercial properties, utilizing advanced equipment and trained professionals.
- Air Duct Cleaning Service
Provides thorough air duct cleaning to improve indoor air quality and enhance HVAC system efficiency.
- Building Restoration Service
Delivers comprehensive building restoration services, including repairs and reconstruction after damage from various sources.
- Cleaners
Offers specialized cleaning services for various needs, including biohazard and mold remediation.
- Crime Victim Service
Assists crime victims with cleanup and restoration following incidents, ensuring a compassionate and efficient response.
- Debris Removal Service
Facilitates debris removal to clear spaces after damage or construction, helping to restore order promptly.
- Fire Damage Restoration Service
Provides fire damage restoration services, including cleanup and reconstruction, to address the aftermath of fire incidents.
- Waste Management Service
Offers waste management solutions to efficiently handle and dispose of various types of waste.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
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