How do I know if I need my water heater replaced or repaired?

If your water heater is over 10 years old, leaking, or frequently breaking down, replacement may be advisable. Minor issues in newer units can often be repaired.

What should I do if I drop something valuable down the drain?

Stop using the fixture and contact the service. Tools are available to safely retrieve lost items.

Can you help with commercial plumbing issues?

Yes, comprehensive plumbing services are offered for businesses of all sizes.

What payment options do you accept?

Major credit cards and checks are accepted, along with financing options for larger projects.

How quickly can you respond to emergencies?

Same-day and emergency plumbing services are available for urgent situations.

Roto-Rooter Plumbing & Water Cleanup

Name: Roto-Rooter Plumbing & Water Cleanup
Address: 321 N Central Expy Ste 309, McKinney, TX 75071, McKinney, TX, US
Telephone: +1972-439-9065

Reviews read through Jul 31, 2026 · Scored Aug 28, 2026 · 116 reviews read

321 N Central Expy Ste 309, McKinney, TX 75071

972-439-9065

Visit Website

82.2

DFW Pros score

4.8★ 824 reviews116 read in full

Best for: Fast response times, knowledgeable technicians

Listing details verified 11 days ago.

Roto-Rooter Plumbing & Water Cleanup in McKinney stands out for its rapid response times and competent technicians who deliver detailed explanations of plumbing problems. However, complaints regarding high pricing and scheduling challenges suggest that while service quality may be reliable, clarity on costs and communication could improve. This balance between quality service and cost transparency is a consideration for potential customers.

Ranked in: Best Plumbers in DFW, Plumbers in McKinney

What reviewers consistently mention

Multiple customers appreciate the prompt service, often noting that technicians arrive quickly, sometimes on the same day or within an hour of the call.
Several reviewers highlight the professionalism and thoroughness of technicians, who frequently explain the issues and solutions clearly, often making customers feel well-informed.

Watch out for

Several reviewers express dissatisfaction with the pricing, stating charges often appear high and that estimates are not provided upfront, leading to confusion during service calls.
Multiple customers mention scheduling issues, including last-minute cancellations and delays, which can disrupt plans and lead to frustration.

How the reviews break down

4.8★ average from 824 Google reviews

5★
760 92%
4★
13 2%
3★
5 1%
2★
10 1%
1★
36 4%

6% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Roto-Rooter Plumbing & Water Cleanup offers services including clog removal and sink repair, with a focus on clear explanations and quick fixes. The staff is known for their polite demeanor and thorough problem diagnosis.

Services offered by Roto-Rooter Plumbing & Water Cleanup

Plumber: Offers services for various plumbing issues including toilet and faucet repairs, garbage disposals, and water heater installations.
Contractor: Provides general contracting services related to plumbing and water cleanup projects.
Drainage Service: Specializes in drain cleaning and sewer line maintenance to address clogs and slow drainage.
Excavating Contractor: Offers excavation services for plumbing installations and repairs, ensuring proper site preparation.
Water Damage Restoration Service: Handles restoration and cleanup following water damage incidents, including flooding.
Water Filter Supplier: Supplies water filtration systems to improve water quality for residential use.
Water Softening Equipment Supplier: Provides water softening systems to reduce hardness in water for better household use.
Water Testing Service: Offers testing services to analyze water quality and detect contaminants.