Do you provide quotes over the phone?

Quotes are not available over the phone. An in-person assessment is required for an accurate diagnosis and estimate.

How do you charge for plumbing services?

Services are billed at a flat rate per job, avoiding hourly charges and surprise fees. Emergency services may incur additional flat-rate charges.

Will you need to dig or open walls for repairs?

Efforts are made to avoid extensive work like digging or tearing open walls, using electronic leak detection and camera inspections when possible.

What are your hours of operation?

Emergency services are available 24/7. Regular office hours are Monday to Friday from 7:00 AM to 6:30 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM.

What payment methods do you accept?

Accepted payment methods include cash, checks, and all major credit cards such as Visa, MasterCard, American Express, and Discover.

Pure Plumbing

Name: Pure Plumbing
Address: 521 Sterling Dr, Richardson, TX 75081, Richardson, TX, US
Telephone: +1469-525-0000

Reviews read through Aug 7, 2026 · Scored Aug 10, 2026 · 131 reviews read

521 Sterling Dr, Richardson, TX 75081

469-525-0000

Visit Website

77.2

DFW Pros score

4.8★ 928 reviews131 read in full

Best for: Quick response, professional service

Listing details verified 6 days ago.

Pure Plumbing is recognized for its professionalism and efficient service, with many customers highlighting the courteous behavior of technicians and their clean work practices. However, complaints about pricing discrepancies and missed appointments suggest there may be trade-offs in reliability and cost. Overall, those in need of prompt plumbing assistance may find this company to be a suitable choice, while being aware of potential cost variations.

Ranked in: Best Plumbers in DFW, Plumbers in Richardson

What reviewers consistently mention

Several reviewers note the professionalism and courtesy of the technicians. They describe staff being respectful, wearing shoe covers indoors, and maintaining a tidy workspace.
Customers report responsive service and quick turnaround times. Technicians often arrive the same day for urgent plumbing issues, leading to positive experiences overall.

Watch out for

Multiple customers express concerns about pricing, citing high estimates compared to other local options. Several reviews mention price increases after initial assessments.
Several reviewers report experiences with missed appointments or no-shows, indicating possible issues with scheduling and communication on the company's part.

How the reviews break down

4.8★ average from 928 Google reviews

5★
874 94%
4★
11 1%
3★
2 0%
2★
7 1%
1★
34 4%

Low ratings are rare here — 4% of reviews are one or two stars.

Pure Plumbing provides professional plumbing services, focusing on issue resolution, leak repairs, and pipe replacements. The staff is noted for their politeness and expertise in leak detection and faucet replacement.

Services offered by Pure Plumbing

Plumber: Offers comprehensive plumbing solutions including leak detection, water heater repair and installation, and full pipe replacement.
Drainage Service: Provides professional drain cleaning and sewer line service to ensure efficient and effective drainage systems.
Gas Installation Service: Specializes in safe and reliable gas line installations and repairs, adhering to industry standards for safety.

On-site service available

Accepts credit cards