Rescue Restoration

Name: Rescue Restoration
Address: 941 Hensley Ln, Wylie, TX 75098, Wylie, TX, US
Telephone: +1972-449-9476

Reviews read through Aug 10, 2026 · Scored Aug 11, 2026 · 130 reviews read

941 Hensley Ln, Wylie, TX 75098

972-449-9476

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77.2

DFW Pros score

4.7★ 650 reviews130 read in full

Best for: Prompt response, clear communication during restoration

Listing details verified 2 days ago.

Rescue Restoration stands out for its effective initial communication and rapid response to water damage situations. Many reviewers noted the helpfulness and professionalism of specific team members, contributing to a more manageable restoration process. However, significant issues were reported regarding unclear billing practices and project delays, which may impact customer expectations.

Ranked in: Best Water Damage Restoration in DFW

What reviewers consistently mention

Several reviewers highlight the effectiveness of their communication with the team during initial consultations and throughout the restoration process. They appreciated quick responses to inquiries and clarity around the steps involved in restoration.

Watch out for

Multiple customers report issues with unclear pricing and billing practices, noting discrepancies in estimates and final bills. They expressed concerns over being charged for unperformed services and unexpected fees.
Several reviewers mention poor communication regarding job timelines and unnecessary delays. Complaints include lack of updates about the progress of the work and delays in scheduling appointments.

How the reviews break down

4.7★ average from 650 Google reviews

5★
578 89%
4★
23 4%
3★
6 1%
2★
6 1%
1★
37 6%

7% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by Rescue Restoration

Water Damage Restoration Service: This service includes the assessment and remediation of water damage, utilizing advanced techniques and equipment to restore affected areas.
Building Restoration Service: This service focuses on restoring the structural integrity and aesthetics of buildings impacted by various forms of damage.
Fire Damage Restoration Service: This service addresses the cleanup and restoration of properties affected by fire, including smoke damage and odor removal.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible restroom

Wheelchair accessible seating

LGBTQ+ friendly