SERVPRO of Coppell and West Addison
Reviews read through Aug 1, 2026 · Scored Aug 11, 2026 · 73 reviews read
Listing details verified today.
ServPro of Coppell and West Addison ranks highly for its quick response times and effective communication with clients throughout the restoration process. Reviewers frequently commend the professionalism of the staff, alongside their ability to explain complex procedures in manageable terms. While some customers noted challenges with the insurance claims process and scheduling, the overall feedback reflects a strong focus on customer service and timely assistance during emergencies.
What reviewers consistently mention
Several reviewers highlight clear communication throughout the water damage restoration process, emphasizing that project managers explained each step in detail.
Multiple customers appreciate the prompt response times, noting that ServPro teams often arrive within an hour or two of their initial calls to address water damage.
Watch out for
Some reviewers mention that the insurance claims process could be improved, indicating delays or confusion when working with their insurance providers.
There are mentions of crew availability issues, where some customers experienced delays in scheduling their services after the initial assessment.
How the reviews break down
4.9★ average from 82 Google reviews
- 5★78 95%
- 4★3 4%
- 3★0 0%
- 2★0 0%
- 1★1 1%
Low ratings are rare here — 1% of reviews are one or two stars.
Services offered by SERVPRO of Coppell and West Addison
- Water Damage Restoration Service
This service includes comprehensive cleanup and restoration for both residential and commercial properties affected by water damage, with a focus on damage assessment and reconstruction.
- Building Restoration Service
Building restoration encompasses repair and reconstruction services following various types of damage, ensuring properties are returned to their pre-loss condition.
- Crime Victim Service
This service provides specialized cleaning and restoration support for properties impacted by crime, focusing on safe and thorough recovery.
- Fire Damage Restoration Service
Fire damage restoration involves cleanup and reconstruction services for properties affected by fire, addressing both structural damage and smoke-related issues.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
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