Fellers Insurance Agency
Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 135 reviews read
Listing details verified 6 days ago.
Fellers Insurance Agency stands out due to their dedicated agents like Susan Romero, who are frequently mentioned for providing prompt and informed service. While many customers appreciate the attention to securing competitive rates and maintaining communication, noted challenges include inconsistent service for long-term clients and communication difficulties. Overall, the agency's proactive approach to customer needs and support distinguishes it, despite areas for improvement.
What reviewers consistently mention
Several reviewers note that Susan Romero provides responsive and thorough service in handling both home and auto insurance needs. Multiple customers specifically mention her promptness in responding to inquiries and her ability to secure competitive rates.
Several customers express satisfaction with the overall convenience and support provided by Fellers Insurance Agency, highlighting the efficient handling of policies and the proactive approach in finding competitive rates.
Watch out for
Multiple customers report frustration with communication issues, including delays in responses to inquiries and difficulty reaching representatives when assistance is needed.
Several reviewers indicate dissatisfaction with service quality after a few years, suggesting that longtime customers feel neglected and experience unresponsiveness when seeking updates or assistance.
How the reviews break down
4.8★ average from 131 Google reviews
- 5★121 92%
- 4★3 2%
- 3★1 1%
- 2★1 1%
- 1★5 4%
Low ratings are rare here — 5% of reviews are one or two stars.
Services offered by Fellers Insurance Agency
- Insurance Agency
Offers a range of commercial and personal insurance products, focusing on quality coverage and exceptional service.
- Auto Insurance Agency
Provides various auto insurance options, allowing clients to compare coverage and prices from multiple providers.
- Commercial Agent
Specializes in finding tailored insurance solutions for businesses, ensuring comprehensive coverage to meet specific needs.
- Home Insurance Agency
Delivers home insurance policies designed to protect residences and personal property with customizable options.
- Insurance Broker
Acts as an intermediary to help clients navigate and select from a variety of insurance products across multiple companies.
- Life Insurance Agency
Offers life insurance solutions aimed at providing financial security and peace of mind for families and individuals.
- Motorcycle Insurance Agency
Provides specialized motorcycle insurance coverage, catering to the unique needs of riders.
- Renters Insurance Agency
Offers renters insurance policies that protect personal belongings and provide liability coverage for tenants.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
Request a quote from Fellers Insurance Agency
Not heard back within two business days? Tell us and we will chase it, and point you at other insurance agencys we score well.
Own this business?
Claim the listing to correct your details and respond to what reviewers raised. Claiming cannot change your score or your position.
Claim this listingMore local Insurance Agencies in Dallas-Fort Worth
View All- 56.8Dale Mares: Allstate Insurance4.4★ (53)
Insurance Agency · Azle
Friendly staff, personalized service
- 56.5Ruiz Insurance Agency5.0★ (4)
Insurance Agency · Cedar Hill
Ruiz Insurance Agency offers personalized service in the insurance sector, emphasizing direct communication with clients. Customers typically interact with the same representative for consistency, ensuring attention to detail for their insurance needs. The agency prioritizes customer service, aiming to provide a streamlined experience without long wait times.
- 74.1Acer Auto Insurance4.8★ (76)
Insurance Agency · Lewisville
Friendly service, quick responses to inquiries