D. Zane Shepherd: Allstate Insurance
Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 134 reviews read
D. Zane Shepherd: Allstate Insurance is noted for its knowledgeable agents and competitive pricing, with several customers expressing satisfaction in both areas. However, the service also faces challenges with communication and pricing accuracy, creating mixed experiences that could be a consideration for potential clients.
What reviewers consistently mention
Several reviewers highlight the knowledge and professionalism of agents such as Daisy Zambrano and Sharday, noting their ability to explain policies clearly and assist with customer concerns.
Multiple customers report significant savings on insurance premiums after working with agents at this agency, expressing satisfaction with the competitive rates offered.
Watch out for
Several reviewers complain about communication issues, mentioning that calls and voicemails often go unanswered.
Multiple customers report dissatisfaction with pricing discrepancies, noting unexpected charges after agreeing to initial quotes.
How the reviews break down
4.7★ average from 147 Google reviews
- 5★132 90%
- 4★6 4%
- 3★2 1%
- 2★1 1%
- 1★6 4%
Low ratings are rare here — 5% of reviews are one or two stars.
- Online appointments
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Wheelchair accessible restroom
- Wheelchair accessible seating
- LGBTQ+ friendly
- Transgender safe space
Frequently Asked Questions
Categories
Cities
Request a quote from D. Zane Shepherd: Allstate Insurance
Not heard back within two business days? Tell us and we will chase it, and point you at other insurance agencys we score well.
Own this business?
Claim the listing to correct your details and respond to what reviewers raised. Claiming cannot change your score or your position.
Claim this listingMore local Insurance Agencies in Dallas-Fort Worth
View All- 80.1Jamie Detten - State Farm Insurance Agent5.0★ (358)
Insurance Agency · Richardson
Knowledgeable staff, timely support
- 61.4William Edwards: Allstate Insurance5.0★ (18)
Insurance Agency · Rockwall
William Edwards: Allstate Insurance offers a range of insurance services, including property, casualty, business, and life insurance. The agency is staffed by five experienced professionals with over 50 years of combined industry knowledge, serving more than 3,000 households in Texas.
- 74.2Joe Dan McBeth - State Farm Insurance Agent4.9★ (96)
Insurance Agency · Forney
Friendly, attentive customer service, quick assistance