What methods are available for customer service?

Service is provided through in-office appointments, telephone, email, and the website. A 24-hour Customer Contact Center is also available for assistance when the office is closed.

Do you provide life insurance and financial products?

Yes, all types of life insurance are offered, along with access to an in-house financial specialist for retirement and life insurance needs.

What types of insurance can I obtain?

The agency offers various personal insurance types, including home, auto, motorcycle, renters, condo, manufactured home, boat, and rental property insurance.

D. Zane Shepherd: Allstate Insurance

Name: D. Zane Shepherd: Allstate Insurance
Address: 412 Village Dr STE 100, Murphy, TX 75094, Murphy, TX, US
Telephone: +1972-853-6093

Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 134 reviews read

412 Village Dr STE 100, Murphy, TX 75094

972-853-6093

Visit Website

80.9

DFW Pros score

4.7★ 147 reviews134 read in full

Best for: Knowledgeable agents, competitive rates

D. Zane Shepherd: Allstate Insurance is noted for its knowledgeable agents and competitive pricing, with several customers expressing satisfaction in both areas. However, the service also faces challenges with communication and pricing accuracy, creating mixed experiences that could be a consideration for potential clients.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several reviewers highlight the knowledge and professionalism of agents such as Daisy Zambrano and Sharday, noting their ability to explain policies clearly and assist with customer concerns.
Multiple customers report significant savings on insurance premiums after working with agents at this agency, expressing satisfaction with the competitive rates offered.

Watch out for

Several reviewers complain about communication issues, mentioning that calls and voicemails often go unanswered.
Multiple customers report dissatisfaction with pricing discrepancies, noting unexpected charges after agreeing to initial quotes.

How the reviews break down

4.7★ average from 147 Google reviews

5★
132 90%
4★
6 4%
3★
2 1%
2★
1 1%
1★
6 4%

Low ratings are rare here — 5% of reviews are one or two stars.

D. Zane Shepherd: Allstate Insurance provides a range of insurance services, including home and car insurance.

Online appointments

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible restroom

Wheelchair accessible seating

LGBTQ+ friendly

Transgender safe space

Frequently Asked Questions

Cities

Murphy

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