What payment methods are accepted?

Accepted payment methods include cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.

Can I complete the insurance process without an agent?

The process cannot be completed without an agent. If an agent is not selected, one will be assigned for quotes and policies.

When does my insurance coverage begin?

Coverage begins once valid proof of insurance is received. Proof can be accessed online.

Can I change my coverages online?

Changes to coverages can be requested online and will be forwarded to the agent for processing.

What should I do if I can't log in to my account?

If unable to log in, contact Customer Care for assistance at any time.

Alecia Francis - State Farm Insurance Agent

Name: Alecia Francis - State Farm Insurance Agent
Address: 602 N Main St, Duncanville, TX 75116, Duncanville, TX, US
Telephone: +1972-780-1576

Reviews read through Aug 26, 2026 · Scored Aug 28, 2026 · 102 reviews read

602 N Main St, Duncanville, TX 75116

972-780-1576

Visit Website

87.9

DFW Pros score

4.9★ 412 reviews102 read in full

Best for: Personalized customer service and insurance guidance

Listing details verified 6 days ago.

Alecia Francis - State Farm Insurance Agent is recognized for its high level of customer service and the personal attention provided by its staff. Reviewers frequently mention the helpfulness and knowledge of agents like Janet and Tiffany, creating a supportive atmosphere for clients navigating their insurance needs. However, some negative feedback regarding the claims process indicates potential areas for improvement.

Ranked in: Best Insurance Agencies in DFW, Insurance Agencies in Duncanville

What reviewers consistently mention

Several customers highlight the responsive and knowledgeable staff, particularly praising individuals like Janet, Colette, and Tiffany for their assistance across various insurance matters.
Multiple reviewers note the agency's commitment to customer service, describing their interactions as personal and attentive, often exceeding expectations in resolving issues and providing information.

Watch out for

A few reviewers express dissatisfaction with the claims process, indicating that there may be delays or issues with claim payments, leading to frustration.
Some customers mention challenges in communication, particularly regarding follow-up actions not being completed in a timely manner, which adds to their concerns during claims.

How the reviews break down

4.9★ average from 412 Google reviews

5★
401 97%
4★
5 1%
3★
2 0%
2★
1 0%
1★
3 1%

Low ratings are rare here — 1% of reviews are one or two stars.

Services offered by Alecia Francis - State Farm Insurance Agent

Insurance Agency: The agency provides a range of insurance options tailored to meet individual needs, with 24/7 availability for customer support.
Auto Insurance Agency: This agency offers auto insurance solutions designed to protect vehicles and drivers, ensuring peace of mind on the road.
Home Insurance Agency: Home insurance services include coverage options that safeguard residences and personal property against various risks.
Life Insurance Agency: Life insurance offerings are available to help secure financial stability for beneficiaries in the event of unforeseen circumstances.
Renters Insurance Agency: Renters insurance is provided to protect personal belongings and liability for individuals renting residential properties.