Best Pool Builders in Southlake
Reviews read through Aug 14, 2026 · Scored Aug 14, 2026 · 6 scored · 4 analyzed · 350 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 6 pool builders in Southlake and have read 350 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Claffey Pools | 70.4 | 4.9★ 765 | |
| 2 | Metroplex Pool | 69.1 | 5.0★ 159 | |
| 3 | Watercrest Pools | 64.9 | 4.8★ 54 | |
| 4 | DFW Custom Pool | 57.8 | 3.8★ 29 | |
| 5 | Dream Pool Designer | 51.7 | ★ 0 | |
| 6 | Custom Concept Pools | 51.3 | 5.0★ 1 |
Claffey Pools
Best for: Timely project management and thorough pool services.
Claffey Pools stands out for its dedicated staff and quality of work on renovations and maintenance. Many reviews commend the professionalism and helpfulness of individual team members, contributing to high satisfaction among clients. However, issues with communication, especially during the initial design phase, are a noted concern that potential clients should consider.
What reviewers consistently mention
Several reviewers highlight the professionalism and responsiveness of the staff during pool maintenance and remodeling projects, noting effective communication throughout the process. This includes feedback on specific employees like Jasen and Jeremy for their clear communication and attentive service.
Multiple customers report satisfaction with the quality of work on remodeling and repairs, emphasizing timely execution and thoroughness. Reviewers appreciate that minor issues were addressed promptly and effectively, enhancing their overall experience.
Watch out for
Several reviewers express dissatisfaction with the company's communication, particularly during the design and planning phases, mentioning long delays without updates or responses to inquiries.
A few customers complain about issues with service quality, including miscommunication regarding repairs and the outsourcing of work without proper management, leading to increased costs and dissatisfaction.
Metroplex Pool
Best for: Family-friendly designs, thorough follow-up support
Metroplex Pools stands out for its efficient installation processes, completing projects swiftly while maintaining quality craftsmanship. Customers appreciate the team's responsiveness and continued support even after installation, making them feel secure in their investment. However, some reviews indicate communication issues and occasional lapses in finishing details. Overall, they are recognized for creating enjoyable outdoor spaces that clients cherish.
What reviewers consistently mention
Several reviewers note that the installation process was efficient and completed within a short timeframe, often mentioning projects finished in under a month.
Multiple customers highlight the responsiveness and ongoing support provided by Metroplex Pools, even after the pool installation was complete.
Watch out for
Several reviewers describe instances of communication issues during the installation phases, leading to some misunderstandings about project details.
A few customers expressed dissatisfaction with specific aspects of cleanup and finishing, indicating that attention to detail was occasionally lacking.
Watercrest Pools
Best for: Timely communication, creative designs
Watercrest Pools is well-regarded for its timely communication and collaborative design process, with many customers noting the responsiveness and professionalism of their team. The majority of reviews reflect satisfaction with the quality of the pools built, although there are some concerns about aftercare and consistency in finishing quality. These strengths, along with a history of repeat customers, position Watercrest Pools as a reliable choice for pool construction in Southlake.
What reviewers consistently mention
Several reviewers highlight the effective communication throughout the pool building process, describing timely updates and accessibility of staff as key strengths.
Many customers appreciate the collaborative design process, noting that the team is attentive to their ideas and vision, translating them into attractive and functional pool designs.
Watch out for
Some customers expressed dissatisfaction with post-construction follow-up and aftercare, indicating that their concerns were not addressed as expected by the company.
Several reviewers reported issues with the quality of work, specifically mentioning poor finishes on concrete decking and a lack of follow-up from management regarding these concerns.
DFW Custom Pool
Best for: Upfront pricing, good communication
DFW Custom Pool stands out for its upfront pricing and effective communication, with customers appreciating daily updates during construction. However, concerns exist surrounding the quality of workmanship and post-completion service, affecting overall satisfaction. The company may be a viable option if communication is prioritized but potential clients should remain vigilant regarding service quality.
What reviewers consistently mention
Several reviewers appreciate the upfront pricing with no surprise costs throughout the project.
Multiple customers highlight effective communication during construction, with several indicating daily check-ins.
Watch out for
Several reviewers report difficulties in getting post-installation service or issues resolved after receiving final payment.
Multiple customers express dissatisfaction with the quality of workmanship, mentioning issues like improper installations and the need for repeated fixes.
Dream Pool Designer
Custom Concept Pools
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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