SERVPRO of Richardson
Reviews read through Apr 15, 2026 · Scored Aug 28, 2026 · 37 reviews read
Best for: Quick response to water emergencies, good communication
Listing details verified 15 days ago.
Servpro of Richardson demonstrates noticeable strengths in prompt responses and effective communication during restoration projects. Many customers report quick arrival times during emergencies and appreciate regular updates, especially from staff like Jessica and Ajay. However, there are concerns about disorganization and service consistency, indicating room for improvement. Balancing fast service with project accuracy remains a challenge for this business.
What reviewers consistently mention
Several reviewers describe the team's effective communication throughout the restoration process. They appreciate receiving updates and being informed of the next steps by staff members like Jessica and Ajay.
Multiple customers highlight the prompt response time of crews, often arriving on-site quickly during emergency situations. This efficiency is noted as a significant factor in customer satisfaction during flooding events.
Watch out for
Several reviewers report issues with disorganization, noting items being misplaced or damaged during the restoration process. Complaints include handling of personal belongings and confusion in the warehouse.
Multiple customers express dissatisfaction with the consistency of service, mentioning delays and incomplete jobs. Reviews indicate frustrations over unfulfilled promises and lengthy project timelines.
How the reviews break down
4.5★ average from 40 Google reviews
- 5★35 88%
- 4★0 0%
- 3★0 0%
- 2★0 0%
- 1★5 13%
13% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by SERVPRO of Richardson
- Water Damage Restoration Service
This service includes comprehensive assessment, cleanup, and restoration for residential and commercial properties affected by water damage.
- Air Duct Cleaning Service
Professional air duct cleaning helps improve indoor air quality by removing dust, allergens, and contaminants from HVAC systems.
- Building Restoration Service
Building restoration encompasses structural repairs and cosmetic restoration for properties impacted by disasters such as fire or water damage.
- Carpet Cleaning Service
This service provides thorough cleaning of carpets, removing stains and allergens to enhance the appearance and hygiene of flooring.
- Cleaners
General cleaning services are available for various environments, focusing on maintaining cleanliness and sanitation in residential or commercial spaces.
- Crime Victim Service
Support services are offered to assist victims of crime, focusing on recovery and restoration of affected properties.
- Debris Removal Service
Debris removal involves the safe and efficient clearing of waste and materials from properties following a disaster or renovation.
- Fire Damage Restoration Service
This service includes damage assessment, cleanup, and restoration for properties affected by fire, smoke, and soot.
- Roofing Contractor
Roofing services involve installation, repair, and maintenance of roofs to ensure structural integrity and protection from the elements.
- Waste Management Service
This service provides efficient waste collection and disposal solutions for residential and commercial properties.
- Woman-owned business
- On-site service available
- LGBTQ+ friendly
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Where SERVPRO of Richardson ranks
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