PuroClean of Southlake
Reviews read through Jan 5, 2026 · Scored Aug 11, 2026 · 46 reviews read
Best for: Emergency response, professionalism, thorough communication
Listing details verified 10 days ago.
PuroClean of Southlake stands out for its responsive service and professionalism, particularly in urgent situations related to water damage. Reviewers frequently note the respectful approach and thorough communication throughout the restoration process. However, some customers experienced issues with mold remediation practices and a lack of follow-through in communications related to insurance claims. This blend of responsiveness and areas for improvement characterizes the overall service experience.
What reviewers consistently mention
Several reviewers highlight the team's professionalism and thoroughness during the restoration process, often noting their communication and respect for customers' homes.
Many customers express appreciation for the prompt response times, particularly in emergency situations, stating that crews often arrived the same day to begin work.
Watch out for
Several reviewers report dissatisfaction with incomplete mold remediation and inadequate containment procedures, leading to further issues after the service.
Multiple customers mention that there were problems with communication, including a lack of follow-through on commitments and delays in providing reports to insurance adjusters.
How the reviews break down
4.7★ average from 48 Google reviews
- 5★44 92%
- 4★1 2%
- 3★0 0%
- 2★0 0%
- 1★3 6%
6% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by PuroClean of Southlake
- Water Damage Restoration Service
This service provides comprehensive cleanup and restoration for properties affected by water damage, utilizing advanced equipment and certified technicians.
- Crime Victim Service
Support is offered for individuals affected by crime, focusing on restoring safety and assisting with the aftermath of such incidents.
- Fire Damage Restoration Service
This service addresses fire damage through cleanup and repair, helping to restore properties impacted by fire incidents.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
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