What should customers consider before contacting a plumber?

Consider if you will be home during the service, whether you need to purchase fixtures, and if you can describe the plumbing issue clearly over the phone.

What is the process for working with a new customer?

Customers can call to discuss their plumbing needs, receive pricing information, and schedule an appointment with a technician.

Do you provide estimates for slab leak repairs?

Yes, estimates for slab leak repairs can be discussed over the phone, and options will be provided based on the specific situation.

What types of payment methods are accepted?

Common payment methods are accepted; it's advisable to confirm specifics when scheduling.

Do you offer emergency plumbing services?

Emergency plumbing services are available, but after-hours service is not provided. Same-day scheduling for urgent issues is possible.

Legacy Plumbing

Name: Legacy Plumbing
Address: 8765 Stockard Dr Ste 104, Frisco, TX 75034, Frisco, TX, US
Telephone: +1972-707-2184

Reviews read through Aug 7, 2026 · Scored Aug 10, 2026 · 131 reviews read

8765 Stockard Dr Ste 104, Frisco, TX 75034

972-707-2184

Visit Website

86.6

DFW Pros score

5.0★ 2,184 reviews131 read in full

Best for: Quick response, transparent pricing, and knowledgeable technicians.

Listing details verified 9 days ago.

Legacy Plumbing stands out for its efficient scheduling and transparency with pricing, as reflected in multiple customer reviews. The professionalism of technicians is frequently noted, with many customers appreciating detailed explanations of services and timely responses, especially in urgent situations. However, occasional complaints about technician experience and billing practices highlight areas that could benefit from improvement.

Ranked in: Best Plumbers in DFW, Plumbers in Frisco

What reviewers consistently mention

Several reviewers highlight the professionalism and efficiency of technicians, noting clear communication and thorough explanations of services provided. This includes detailed diagnostics and solution recommendations, particularly regarding plumbing issues.
Multiple customers appreciate the prompt service, with many indicating that appointments can be scheduled quickly, often on the same day or next day, which is a significant advantage when dealing with plumbing emergencies.
Reviewers frequently mention the upfront pricing policy as a positive aspect of the service, stating that it allows for transparency and helps customers to avoid unexpected charges after the work is done.
Several customers report positive experiences with the quality of work performed, indicating that technicians not only complete the tasks efficiently but also leave job sites clean and well-organized after work is done.
Multiple reviews note that technicians are respectful and courteous, contributing to an overall positive customer service experience, which includes friendly interactions and attentiveness to customer needs.

Watch out for

A few reviewers express dissatisfaction regarding the perceived lack of experience among some technicians, suggesting issues with diagnosis and service execution, which led to unsatisfactory experiences.
Several reviews mention surprise charges that were not clearly communicated upfront, leading to frustration regarding billing practices at times, particularly concerning service fees.

How the reviews break down

5.0★ average from 2,184 Google reviews

5★
2,142 98%
4★
17 1%
3★
3 0%
2★
5 0%
1★
17 1%

Low ratings are rare here — 1% of reviews are one or two stars.

Legacy Plumbing offers a range of plumbing services, including water heater and faucet replacements, slab leak repairs, and gas leak repairs. The knowledgeable and courteous staff provide clear explanations of the work involved.

Services offered by Legacy Plumbing

Plumber: Offers a range of plumbing services including emergency repairs, water heater installations, and sewer line replacements.
Contractor: Provides general contracting services for various home improvement and renovation projects.
Drainage Service: Specializes in drainage solutions to prevent water accumulation and manage runoff effectively.
Electrician: Delivers electrical services including installations, repairs, and maintenance for residential and commercial properties.
Gasfitter: Handles gas line installations and repairs, ensuring safe and efficient gas service for homes and businesses.
Hot Water System Supplier: Supplies and installs hot water systems, catering to various needs and preferences for residential use.