Does Pro-Craft handle sewage cleanup during flood restoration?

Yes, sewage cleanup is included in the flood damage restoration services, ensuring thorough cleaning and sanitation.

Does Pro-Craft work with both residential and commercial properties?

Yes, fire damage restoration services are available for both residential and commercial properties.

How long does flood damage restoration typically take?

The duration varies based on the extent of the damage, but efforts are made to restore properties as quickly as possible.

Will Pro-Craft assist with mold issues?

Yes, professional mold remediation services are offered.

Can Pro-Craft help with fire damage restoration?

Yes, the company manages all aspects of fire damage restoration, including assessment and reconstruction.

Pro-Craft Restoration

Name: Pro-Craft Restoration
Address: 4600 Simonton Rd, Farmers Branch, TX 75244, Farmers Branch, TX, US
Telephone: +1972-684-5139

Reviews read through Aug 11, 2026 · Scored Aug 28, 2026 · 136 reviews read

4600 Simonton Rd, Farmers Branch, TX 75244

972-684-5139

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83.2

DFW Pros score

4.7★ 313 reviews136 read in full

Best for: Emergency water damage response, professional communication

Listing details verified 12 days ago.

Pro-Craft Restoration stands out for its quick response to water damage incidents and thorough communication throughout the restoration process. Many customers appreciate the professionalism displayed by staff, which helps alleviate stress during urgent situations. However, some reviews also highlight issues with the quality of work and follow-up, indicating areas for improvement in service consistency. This balance of strengths and weaknesses positions Pro-Craft as a solid choice for emergency restoration services.

Ranked in: Best Water Damage Restoration in DFW

What reviewers consistently mention

Multiple customers report quick response times, with many noting crews arriving the same day after calls regarding water damage.
Several reviewers highlight professionalism and clear communication from staff throughout the restoration process, creating a sense of reassurance during stressful situations.

Watch out for

A few customers express concerns regarding the quality of initial work and communication issues, leading to frustrations during their projects.
Several reviewers mention delays in follow-up and service, suggesting inconsistency in scheduling and timeline management.
A couple of customers noted dissatisfaction with resolutions after their complaints, indicating potential issues with customer service.

How the reviews break down

4.7★ average from 313 Google reviews

5★
286 91%
4★
4 1%
3★
0 0%
2★
0 0%
1★
23 7%

7% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Pro-Craft Restoration specializes in water damage restoration services, including leak repair, moisture removal, and damage analysis. The team also offers assistance with insurance claims and provides remodeling solutions.

Services offered by Pro-Craft Restoration

Water Damage Restoration Service: Offers comprehensive restoration for residential and commercial properties affected by water and flood damage, including mold removal and remediation.
Building Restoration Service: Provides full-service restoration for buildings impacted by various forms of damage, ensuring thorough recovery and protection of the structure.
Fire Damage Restoration Service: Delivers complete restoration solutions for properties damaged by fire and smoke, assisting with recovery from the initial emergency response to final restoration.

Wheelchair accessible entrance

Wheelchair accessible parking