Mark Jameson: Allstate Insurance

Name: Mark Jameson: Allstate Insurance
Address: 500 N Carroll Ave Ste 120, Southlake, TX 76092, Southlake, TX, US
Telephone: +1817-481-5569

Reviews read through Jul 20, 2026 · Scored Aug 28, 2026 · 49 reviews read

500 N Carroll Ave Ste 120, Southlake, TX 76092

817-481-5569

Visit Website

72.7

DFW Pros score

4.3★ 43 reviews49 read in full

Best for: Knowledgeable staff, efficient claims processing

Mark Jameson: Allstate Insurance stands out for its knowledgeable and responsive staff, which enhances the customer experience through thorough communication and assistance in navigating policies. Positive feedback regarding prompt claims processing helps offset some negative impressions related to service challenges and claim discrepancies. The agency may appeal particularly to those who value attentive service but should be mindful of potential issues in claims handling and policy adjustments.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several reviewers highlight the knowledgeable and responsive staff, noting their ability to answer questions thoroughly and provide helpful recommendations regarding coverage options.
Multiple customers mention the prompt assistance they received after filing claims, indicating that the agency is efficient and helpful during stressful times.

Watch out for

Several reviews express concerns about the agency's customer service, particularly during the process of cancellations and policy changes, leading to unresolved billing issues.
Multiple customers report dissatisfaction with the handling of claims, describing experiences of low settlement offers and lack of support when assistance was needed.
Several reviewers have raised issues regarding unsolicited calls and perceived dishonesty in quoting practices, which have led to considerable frustration.

How the reviews break down

4.3★ average from 43 Google reviews

5★
33 77%
4★
3 7%
3★
0 0%
2★
0 0%
1★
7 16%

16% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Mark Jameson: Allstate Insurance offers services related to auto insurance, including quotes and pricing information. Located in Southlake, the agency provides resources to assist with various insurance needs.

Services offered by Mark Jameson: Allstate Insurance

Insurance Agency: Offers a range of insurance products tailored to individual and family needs.
Auto Insurance Agency: Provides coverage options for vehicles, including liability, collision, and comprehensive plans.
Home Insurance Agency: Delivers policies designed to protect homeowners against various risks and damages.
Insurance Company: Functions as a provider of multiple insurance types, focusing on customer needs and community support.
Life Insurance Agency: Offers life insurance policies to help secure financial protection for beneficiaries.
Motorcycle Insurance Agency: Provides specialized coverage for motorcycles, addressing unique risks associated with riding.
Renters Insurance Agency: Offers renters insurance to protect personal belongings and provide liability coverage for tenants.