Jefferson Dental & Orthodontics

Name: Jefferson Dental & Orthodontics
Address: 104 W Camp Wisdom Rd, Duncanville, TX 75116, Duncanville, TX, US
Telephone: +1214-253-0380

Reviews read through Aug 10, 2026 · Scored Aug 28, 2026 · 114 reviews read

104 W Camp Wisdom Rd, Duncanville, TX 75116

214-253-0380

Visit Website

77.6

DFW Pros score

4.3★ 903 reviews114 read in full

Best for: Friendly staff, knowledgeable dentist

Jefferson Dental & Orthodontics in Duncanville stands out for its friendly staff and the caring approach of Dr. Cotton, who is often noted for his professionalism and thorough explanations. However, the business also faces challenges with long wait times and frequent upselling, which have led to customer dissatisfaction. While many patients appreciate the overall atmosphere and customer service, the issues with wait times and communication should be considered before scheduling an appointment.

Ranked in: Best Dentists in DFW

What reviewers consistently mention

Several reviewers report positive experiences with Dr. Cotton, describing him as professional, caring, and knowledgeable in discussing treatment plans and options.
Multiple customers mention the friendly and welcoming atmosphere created by the staff, highlighting their kindness and helpfulness during visits.

Watch out for

Several reviewers express frustration with long wait times, often waiting over an hour before receiving attention despite having appointments.
Multiple customers note dissatisfaction with upselling practices, where they felt pressured to accept treatments not covered by insurance, leading to confusion and dissatisfaction.

How the reviews break down

4.3★ average from 903 Google reviews

5★
685 76%
4★
50 6%
3★
30 3%
2★
19 2%
1★
119 13%

15% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Jefferson Dental & Orthodontics offers a range of dental services in Duncanville, including routine cleanings, x-rays, and root canal treatments, all within a comfortable office environment.

Services offered by Jefferson Dental & Orthodontics

Dentist: Offers comprehensive dental care, including routine check-ups, cleanings, and preventive treatments.
Cosmetic Dentist: Provides services aimed at improving the appearance of teeth, gums, and smiles through various cosmetic procedures.
Dental Clinic: Serves as a facility for a range of dental services, focusing on patient-centered care and advanced technology.
Dental Hygienist: Delivers professional cleaning and preventive care, ensuring optimal oral health and hygiene for patients.
Emergency Dental Service: Available for urgent dental issues, offering prompt care for pain, trauma, or other unexpected dental emergencies.
Orthodontist: Specializes in diagnosing and treating misaligned teeth and jaws, providing braces and other orthodontic solutions.
Pediatric Dentist: Focuses on dental care for children, addressing their unique needs and ensuring a positive dental experience.