Jason Ridley Agency, LLC

Name: Jason Ridley Agency, LLC
Address: 5303 Colleyville Blvd Ste A, Colleyville, TX 76034, Colleyville, TX, US
Telephone: +1817-281-4500

Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 66 reviews read

5303 Colleyville Blvd Ste A, Colleyville, TX 76034

817-281-4500

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62.3

DFW Pros score

4.4★ 68 reviews66 read in full

Best for: Responsive service, significant savings on insurance

Listing details verified 6 days ago.

The Jason Ridley Agency shows a strong capability in offering responsive service and significant savings for clients, particularly through policy bundling. However, there are notable issues with communication and customer service that affect overall satisfaction, particularly at critical moments like cancellations and claims. While many customers appreciate the agency's efficiency and professionalism, recurring complaints indicate room for improvement in managing client relationships and ensuring accurate policy details.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several reviewers highlight the responsiveness and helpfulness of staff, noting that agents quickly address questions and concerns. For instance, multiple customers report receiving prompt assistance when seeking to switch policies or update coverage.
Many customers emphasize the agency's ability to save them money on their insurance policies. Reviewers frequently mention significant savings achieved through bundling policies or negotiating rates.

Watch out for

Multiple customers express frustration with long hold times and difficulty reaching the agency by phone, indicating unreliable communication during critical situations.
Several reviewers report serious issues with customer service, particularly regarding policy cancellation and claim handling. Complaints include unresponsiveness and lack of follow-through on promises made by agents.
A number of customers highlight inaccuracies in policy details, stating that their coverage was often not aligned with provided information, leading to insufficient protection.

How the reviews break down

4.4★ average from 68 Google reviews

5★
55 81%
4★
4 6%
3★
0 0%
2★
0 0%
1★
9 13%

13% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Jason Ridley Agency, LLC offers a range of insurance services, including home and car insurance, tailored to meet various coverage needs. The agency emphasizes a responsive team dedicated to assisting clients with their insurance policies.

Services offered by Jason Ridley Agency, LLC

Insurance Agency: This agency offers personalized insurance solutions tailored to individual needs, ensuring clients receive appropriate coverage and budget-friendly options.
Auto Insurance Agency: The agency provides customized auto insurance packages, focusing on comprehensive coverage and client-specific requirements.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Appointment required