Insurance Solutions Group
Reviews read through Aug 23, 2026 · Scored Aug 28, 2026 · 128 reviews read
Listing details verified 13 days ago.
Insurance Solutions Group stands out for its dedicated agents who take the time to explain coverage options and actively seek the best deals for clients, fostering strong long-term relationships. While many reviewers commend the agency's personalized approach and quick responsiveness, some customers report communication challenges and unexpected cost increases. This balance highlights the agency's commitment to customer service despite some operational inconsistencies.
What reviewers consistently mention
Several customers report positive experiences with specific agents who provide detailed explanations and personalized attention, particularly noting Tyler Pahl and George Coleman. Reviews highlight their efforts to find suitable insurance options and save clients money.
Multiple reviewers mention timely and responsive customer service, indicating that the agency often handles inquiries quickly and maintain open communication.
Several reviews emphasize the agency's ability to compare rates and coverage across different providers to ensure customers receive the best deals possible, leading to significant savings.
Customers appreciate the professionalism and knowledge of the agents, discussing how they provide thorough guidance throughout the insurance process.
There are numerous mentions of long-term client relationships, indicating customer loyalty and satisfaction with the ongoing service provided by the agency team.
Watch out for
A pattern of complaints highlights issues regarding communication, with several reviewers describing difficulties in reaching agents or receiving timely responses to inquiries.
Several customers express frustration with unexpected rate increases after the transition from other companies, along with dissatisfaction regarding the lack of proactive assistance in finding better coverage.
There are complaints about perceived rudeness from office staff, impacting customer experience negatively for those seeking help.
How the reviews break down
5.0★ average from 273 Google reviews
- 5★269 99%
- 4★1 0%
- 3★1 0%
- 2★0 0%
- 1★2 1%
Low ratings are rare here — 1% of reviews are one or two stars.
Services offered by Insurance Solutions Group
- Insurance Agency
Offers a range of insurance solutions, including coverage for commercial, home, auto, and recreational vehicles.
- Auto Insurance Agency
Provides auto insurance options tailored to individual needs, covering various types of vehicles.
- Home Insurance Agency
Delivers home insurance policies designed to protect residential properties and personal belongings.
- Motorcycle Insurance Agency
Specializes in motorcycle insurance, offering coverage for different motorcycle types and usage.
- Renters Insurance Agency
Offers renters insurance to protect personal property and liability for individuals renting homes or apartments.
- Wheelchair accessible entrance
- Wheelchair accessible parking
Cities
Request a quote from Insurance Solutions Group
Not heard back within two business days? Tell us and we will chase it, and point you at other insurance agencys we score well.
Own this business?
Claim the listing to correct your details and respond to what reviewers raised. Claiming cannot change your score or your position.
Claim this listingMore local Insurance Agencies in Dallas-Fort Worth
View All- 65.3ALPA Insurance4.7★ (213)
Insurance Agency · Haltom City
Competitive rates and personalized service
- 58.51st Choice Insurance4.3★ (26)
Insurance Agency · Forney
Excellent service and competitive rates, local agents
- 66.6Armor Texas Insurance Agency, Inc.4.9★ (573)
Insurance Agency · Fort Worth
Competitive rates and responsive customer service

