Horizon Emergency Services
Reviews read through Jul 14, 2026 · Scored Aug 28, 2026 · 31 reviews read
Best for: Emergency water damage response, clear communication
Horizon Emergency Services stands out for its prompt response to water damage emergencies and clear communication throughout the restoration process. Reviewers appreciate the professionalism of staff members, particularly DJ, who provides detailed explanations and reassurance during stressful situations. However, there are notable concerns regarding upselling and insurance claim issues that potential clients should consider.
What reviewers consistently mention
Several reviewers describe a rapid response time, often arriving within an hour of a call for help with water damage.
Multiple customers highlight the professionalism and communication of the staff, particularly noting their efforts to provide detailed explanations during the process.
Watch out for
Several reviewers express dissatisfaction with aggressive upselling tactics and unnecessary recommended repairs, leading to concerns about integrity.
Multiple customers report issues with insurance processing delays and communication challenges, particularly when navigating claims through their insurers.
How the reviews break down
4.7★ average from 32 Google reviews
- 5★29 91%
- 4★0 0%
- 3★1 3%
- 2★0 0%
- 1★2 6%
6% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by Horizon Emergency Services
- Water Damage Restoration Service
This service includes prompt assessment and removal of water to prevent further damage, along with drying and dehumidification solutions.
- Construction Company
The construction service focuses on rebuilding and restoring structures affected by water or fire damage, ensuring safety and compliance with regulations.
- Fire Damage Restoration Service
This service provides thorough cleanup and restoration of properties impacted by fire, including smoke damage remediation and structural repairs.
- Remodeler
Remodeling services encompass renovations and upgrades to enhance the functionality and appearance of spaces affected by damage.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
Where Horizon Emergency Services ranks
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