HI Agency - Wylie

Name: HI Agency - Wylie
Address: 306 N Ballard Ave, Wylie, TX 75098, Wylie, TX, US
Telephone: +1972-665-1930

Reviews read through Aug 15, 2026 · Scored Aug 28, 2026 · 44 reviews read

306 N Ballard Ave, Wylie, TX 75098

972-665-1930

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66.6

DFW Pros score

4.7★ 12 reviews44 read in full

Best for: Proactive agents, fast claims handling

Listing details verified 13 days ago.

HI Agency stands out for its proactive and attentive agents who prioritize customer needs and respond quickly to requests. Reviewers frequently mention the agency’s efficiency in handling claims and making policy adjustments, which contributes to a generally positive customer experience. However, some concerns about unauthorized policy changes and communication delays may be points of consideration for potential clients.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Multiple customers describe agents as being proactive and attentive, often checking in to ensure their needs are met without being intrusive.
Several reviewers emphasize the quick and efficient handling of claims and policy changes, describing the overall experience as seamless and professional.

Watch out for

A few customers report delays in response times during claims processing, indicating frustration with communication lapses during critical moments.
A small number of clients mention feeling pressured into decisions regarding their policies, which resulted in feelings of discomfort.

How the reviews break down

4.7★ average from 12 Google reviews

5★
11 92%
4★
0 0%
3★
0 0%
2★
0 0%
1★
1 8%

8% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by HI Agency - Wylie

Insurance Agency: This agency offers personalized insurance solutions for home, auto, life, and business, partnering with over 50 carriers to provide competitive coverage.

Online appointments

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking