Freeway Insurance

Name: Freeway Insurance
Address: 608 E Pipeline Rd, Hurst, TX 76053, Hurst, TX, US
Telephone: +1817-383-7119

Reviews read through Aug 18, 2026 · Scored Aug 28, 2026 · 125 reviews read

608 E Pipeline Rd, Hurst, TX 76053

817-383-7119

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73.7

DFW Pros score

4.6★ 154 reviews125 read in full

Best for: Friendly staff, helpful agents like Amy Sanchez

Listing details verified 13 days ago.

Freeway Insurance stands out for its attentive staff and particularly effective agents like Amy Sanchez, who have received numerous positive reviews for their customer service. However, the agency faces recurring issues with wait times and complaints regarding documentation and communication. This mix of positive interactions alongside operational challenges distinguishes Freeway Insurance in the Hurst area.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several customers report positive experiences with specific agents, particularly Amy Sanchez, who is noted for her professionalism and ability to provide clear information about policies and pricing.
Many reviewers highlight the friendliness and helpfulness of the staff, feeling comfortable and well-served during their interactions, especially with agents like Irma Sanabria and Daniela Mendez.

Watch out for

Multiple customers complain about long wait times for service, often experiencing delays when trying to make payments or get quotes, with some waiting over an hour without assistance.
Several reviewers describe negative interactions with staff, including instances of rudeness and unprofessional behavior, leading to frustration during their visits.
There are complaints regarding a lack of transparency about policy details, such as unexpected cancellation fees and unclear renewal processes, which led to confusion and dissatisfaction.

How the reviews break down

4.6★ average from 154 Google reviews

5★
136 88%
4★
5 3%
3★
0 0%
2★
2 1%
1★
11 7%

8% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Freeway Insurance offers a range of insurance policies with a focus on attentive service. Customers can discuss quotes and pricing options to find suitable coverage.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible seating

Accepts credit cards