Freeway Insurance

Name: Freeway Insurance
Address: 12250 Lake June Rd Ste 103, Balch Springs, TX 75180, Balch Springs, TX, US
Telephone: +1972-426-5074

Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 141 reviews read

12250 Lake June Rd Ste 103, Balch Springs, TX 75180

972-426-5074

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86.4

DFW Pros score

5.0★ 2,320 reviews141 read in full

Best for: Friendly service, competitive rates

Listing details verified 12 days ago.

Freeway Insurance in Balch Springs stands out for its customer service, particularly through agents like Dawn Mitchell, who consistently receive praise for their friendliness and efficiency. Despite attracting positive feedback for making the insurance process easy, there are notable concerns regarding billing practices and quality control that potential clients should consider. Overall, the agency is a strong option for those seeking attentive service from knowledgeable agents.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several customers report that Dawn Mitchell provides thorough assistance and helps secure insurance at competitive rates, making the process straightforward and stress-free.
Multiple customers highlight the friendly and professional service provided by agents like Dawn and Jackie, noting their clear communication and willingness to help throughout the process.

Watch out for

Several reviewers indicate issues with billing and sudden premium increases, claiming inconsistent information about their policies and fees.
Several customers describe instances of poor service quality, including failed document submissions that resulted in higher premiums and lack of follow-up from agents.

How the reviews break down

5.0★ average from 2,320 Google reviews

5★
2,276 98%
4★
27 1%
3★
2 0%
2★
4 0%
1★
11 0%

Low ratings are rare here — 1% of reviews are one or two stars.

Freeway Insurance offers a range of insurance services, focusing on competitive rates and personalized support. The agency also provides roadside assistance and emphasizes clear communication to address client needs.

Services offered by Freeway Insurance

Auto Insurance Agency: Affordable auto insurance policies are available, with licensed agents comparing quotes to find competitive rates regardless of driving history.
Home Insurance Agency: Homeowners insurance options are offered to protect properties, with guidance from licensed agents to tailor coverage needs.
Insurance Agency: A range of insurance services is provided, including auto, home, and renters insurance, with bilingual support for customers.
Insurance Broker: As an insurance broker, the agency connects clients with various insurance providers to secure optimal coverage at competitive prices.
Motorcycle Insurance Agency: Low-cost motorcycle insurance options are available, catering to diverse riding needs with tailored coverage solutions.
Renters Insurance Agency: Renters insurance policies are offered to protect personal belongings, with assistance in selecting appropriate coverage levels.