City Auto Insurance

Name: City Auto Insurance
Address: 11923 Elam Rd, Balch Springs, TX 75180, Balch Springs, TX, US
Telephone: +1972-803-3542

Reviews read through Aug 21, 2026 · Scored Aug 28, 2026 · 99 reviews read

11923 Elam Rd, Balch Springs, TX 75180

972-803-3542

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66.4

DFW Pros score

4.4★ 29 reviews99 read in full

Best for: Competitive pricing, friendly service

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City Auto Insurance stands out for its friendly and attentive service, with many reviewers highlighting the helpfulness of agents like Yamileth and Daniela. Clients appreciate the competitive pricing offered, making it a go-to option for affordable insurance in the area. However, some customers express concerns about staff availability and communication regarding pricing, which potential clients should consider.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several reviewers describe receiving friendly and helpful service from agents like Yamileth and Daniela, noting their kindness and patience during the insurance process.
Multiple customers mention that City Auto Insurance offers competitive pricing, with some stating they received lower rates compared to previous providers.

Watch out for

Several reviewers report issues with staff availability, noting instances of arriving during business hours only to find no one there to assist them.

How the reviews break down

4.4★ average from 29 Google reviews

5★
23 79%
4★
2 7%
3★
1 3%
2★
0 0%
1★
3 10%

10% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by City Auto Insurance

Insurance Agency: Offers a range of insurance options including auto, home, renters, bonds, SR22, motorcycle, and roadside assistance for clients in the DFW metroplex.

Wheelchair accessible entrance

Wheelchair accessible parking