Brandes Insurance Agency
Reviews read through Aug 26, 2026 · Scored Aug 28, 2026 · 128 reviews read
Listing details verified 12 days ago.
Brandes Insurance Agency is recognized for its strong customer service and responsiveness, with many reviewers noting the proactive approach taken by agents, particularly Raquel and Nicole. They excel at finding competitive insurance rates and are praised for their ability to address client queries thoroughly. However, some complaints about delays in communication and administrative follow-up exist, which potential clients should consider.
What reviewers consistently mention
Several reviewers describe the agents as responsive and helpful, often appreciating their detailed explanations and personalized service when searching for policies.
Multiple customers highlight their ability to find competitive rates and save money on insurance premiums, indicating a focus on value for coverage provided.
Watch out for
Several reviewers express frustration with customer service, noting unreturned calls or lengthy delays in response times, particularly when seeking quotes.
Multiple customers mention issues with administrative efficiency, describing the process as cumbersome or lacking in thorough tracking of details.
How the reviews break down
5.0★ average from 293 Google reviews
- 5★288 98%
- 4★2 1%
- 3★0 0%
- 2★0 0%
- 1★3 1%
Low ratings are rare here — 1% of reviews are one or two stars.
- Woman-owned business
- Online appointments
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
Where Brandes Insurance Agency ranks
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