American pools

Name: American pools
Address: 1719 Hackberry Branch Dr, Allen, TX 75002, Allen, TX, US
Telephone: +1469-833-8500

Reviews read through Jul 11, 2026 · Scored Aug 28, 2026 · 55 reviews read

1719 Hackberry Branch Dr, Allen, TX 75002

469-833-8500

Visit Website

84.9

DFW Pros score

5.0★ 57 reviews55 read in full

Best for: responsive service, pool renovations

Listing details verified 2 days ago.

American Pools is recognized for its responsive service and knowledgeable staff, particularly Josh, who is frequently commended for his professionalism in managing repairs and renovations. Reviewers enjoy the timely responses and quality of work, which includes pool renovations and emergency repairs. However, some customers noted occasional communication delays after initial contact, raising mixed feelings about pricing transparency. Overall, the positive feedback on staff expertise and client interactions strongly supports its ranking.

Ranked in: Best Pool Builders in DFW

What reviewers consistently mention

Several reviewers mention that American Pools is responsive and offers timely service, often arriving the same or next day for repairs and installations. Reviewers appreciate this prompt communication and scheduling, citing specific instances of timely responses to emergencies (0, 1, 53).
Multiple customers highlight the professionalism and expertise of the staff, particularly Josh, noting his knowledge in troubleshooting issues and executing repairs effectively. Users describe feeling reassured by his transparent communication during projects (3, 12, 44).

Watch out for

A few reviewers indicated delays in communication or scheduling beyond initial contact, mentioning frustration when waiting for follow-ups on their projects. This pattern suggests that while initial responses are quick, some customers experienced slower communication later in the process (22, 51).
Some customers expressed dissatisfaction regarding the pricing, suggesting that reviews indicate mixed feelings about perceived value for the services provided. A few remarks point out that costs could be better explained upfront (41, 54).