Best Flooring Contractors in Carrollton
Reviews read through Jul 25, 2026 · Scored Aug 10, 2026 · 9 scored · 6 analyzed · 458 reviews read
Methodology and editorial standards by Brad Williams. How we score
We track 9 flooring contractors in Carrollton and have read 458 of their reviews. They are ranked below on what customers actually wrote, not on star ratings alone.
| # | Business | Score | Rating | Best for |
|---|---|---|---|---|
| 1 | Draper Floors | 71.6 | 4.8★ 152 | |
| 2 | First US Floors | 66.2 | 4.5★ 67 | |
| 3 | Waggoner Carpets Inc | 62.5 | 5.0★ 23 | |
| 4 | CMA Flooring & Design | 61.3 | 4.5★ 128 | |
| 5 | Factory Flooring Liquidators | 59.5 | 4.5★ 85 | |
| 6 | Rasa Floors | 55.0 | 4.4★ 65 | |
| 7 | TSI Commercial Floor Covering | 52.8 | 5.0★ 2 | |
| 8 | Bradley Floor Covering | 51.6 | 4.2★ 5 | |
| 9 | Ever Step Network | 50.5 | ★ 0 |
Draper Floors
Best for: Variety of flooring options and responsive service
Draper Floors is noted for its extensive selection of flooring choices and the knowledge of its staff, making it a strong option for those looking to explore various materials. Customers appreciate the high level of service and attention during installation. However, some reviews indicate mixed experiences with the owner’s demeanor and occasional delays related to scheduling and product availability, which may impact the overall customer experience.
What reviewers consistently mention
Several reviewers highlight the wide selection of flooring options available, noting that Draper Floors offered more choices than competitors.
Multiple customers mention positive experiences with communication throughout the project, praising the team's responsiveness and clarity in explaining the process.
Watch out for
Several reviewers report dissatisfaction with the owner's attitude and behavior, describing him as rude and dismissive during interactions.
Some customers express frustration about the difficulty in obtaining timely responses and actions regarding quotes and service follow-ups.
A few reviews mention issues with product availability leading to unexpected changes and delays in installation schedules, which were not always satisfactorily addressed.
First US Floors
Best for: fast installation, reasonable pricing
First US Floors stands out for its prompt service and extensive product selection, with many reviewers appreciating the knowledgeable staff. However, recurring complaints about customer service and installation quality draw attention to potential risks. Customers may find value in the competitive pricing and quick turnaround, but must weigh this against reported service inconsistencies.
What reviewers consistently mention
Several reviewers describe the staff as knowledgeable and helpful, particularly highlighting Matt and Carlos for their assistance throughout the selection and installation process.
Multiple customers note timely installation and a seamless process, with many jobs completed within one to three days.
Watch out for
Several reviewers report poor customer service, particularly citing unprofessional behavior and rudeness from the owner.
Multiple customers express frustration with quality issues, claiming that the company does not stand by their work post-installation, including complaints about corner-cutting.
Waggoner Carpets Inc
Best for: Quality installations and attentive customer service
Waggoner Carpets Inc stands out in the Carrollton area for its strong commitment to customer service and high-quality flooring installations. Reviewers frequently commend the staff's helpfulness and expertise, often noting Don and Ray as particularly attentive. While most experiences are overwhelmingly positive, some clients have reported occasional delays in project timelines. Overall, the company is well-regarded for its craftsmanship and customer-centric approach.
What reviewers consistently mention
Several reviewers appreciate the helpfulness and professionalism of the staff, specifically mentioning Don and Ray for their customer service and willingness to assist with selections.
Multiple customers note the high quality of the flooring installation, highlighting attention to detail and expertise of the installation team, with positive remarks on the precision and care taken during the process.
Watch out for
A few customers mentioned delays in project scheduling or timeline extensions, indicating that while the work is thorough, it may take longer than expected.
Some reviewers experienced minor issues with communication after initial consultation, leading to confusion about timelines for follow-up.
CMA Flooring & Design
Best for: Affordable flooring with design options
CMA Flooring & Design is distinguished by their wide selection of flooring options and often prompt service. Many customers express satisfaction with how quickly projects are completed, especially when installations are handled within a day. However, experiences with communication and follow-up on issues reveal a significant area for improvement, suggesting that potential clients weigh these factors when considering their services.
What reviewers consistently mention
Several reviewers highlight the promptness of service and timely completion of projects, noting that crews often finish installations within a day.
Multiple customers appreciate the knowledge and helpfulness of staff, particularly mentioning the positive experiences with designers like Rosanne.
Watch out for
Several reviewers report issues with poor workmanship, including visible seams in carpet and incomplete installations, leading to dissatisfaction with the final results.
Numerous customers complain about poor communication and unresponsiveness from management when addressing issues or seeking resolutions, which negatively impacted their experiences.
Factory Flooring Liquidators
Best for: Friendly staff, competitive pricing
Factory Flooring Liquidators offers a competitive pricing structure and is often praised for their friendly customer interactions. While many customers appreciate the knowledgeable staff and wide selection of flooring options, complaints about delayed shipments and inconsistent customer service highlight areas of concern. The balance between positive experiences and notable service issues suggests they could improve consistency in their operations.
What reviewers consistently mention
Several reviewers mention that the customer service is consistently described as friendly and helpful, making it easier for customers to select flooring and resolve issues.
Several customers highlight the competitive pricing as a significant advantage, stating that Factory Flooring Liquidators often has lower prices than other local competitors.
Watch out for
Multiple customers express frustration with delayed shipping and poor communication regarding order status, indicating unreliable service in some cases.
Several reviewers report negative experiences with customer service, specifically noting rudeness and lack of follow-up from staff during their inquiries.
Rasa Floors stands out for its quick response times and helpful staff, which several customers emphasize as crucial to their positive experiences. However, consistent issues with scheduling and professionalism have been noted, indicating that while many find value in the services provided, there is room for improvement regarding reliability and communication.
What reviewers consistently mention
Several reviewers highlight the quick response times for scheduling and completing work, often praising the staff for being available when needed.
Multiple customers describe the staff as friendly and helpful, noting their willingness to assist even with complex flooring issues or tight schedules.
Watch out for
Several reviewers complain about inconsistent scheduling, citing missed appointments and lack of follow-up communication as major issues.
Multiple customers mention issues with loud work practices that caused damage to property, expressing dissatisfaction with how complaints were handled.
Several reviewers note problems with unprofessional behavior from sales reps, including no-shows and unresponsiveness, leading to frustration in coordinating services.
TSI Commercial Floor Covering
Bradley Floor Covering
Ever Step Network
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Ranked on the DFW Pros scoring method. Every strength and caution above is supported by at least two separate reviews, and you can expand any of them to read the source.
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