How long will restoration and cleanup services take?

The estimated timeline for restoration services will be provided at the project's start. The duration varies based on the damage level, property size, and number of affected items.

Do I need to be home while SERVPRO is working?

It is not necessary to be present during the work. Regular communication will keep you informed about the project's timeline and current status.

How much do estimates cost?

Estimates are provided at no charge. They cover various services, including water damage and cleaning projects, and may require an on-site inspection.

Do you accept insurance for water damage?

Yes, all insurance claims are accepted. A Project Coordinator will assist clients in processing their claims from start to finish.

How quickly does mold grow after a flood?

Mold growth can begin within 24 to 48 hours after water exposure. The presence of moisture will continue to promote mold development.

SERVPRO of Grapevine, Southlake & Colleyville

Name: SERVPRO of Grapevine, Southlake & Colleyville
Address: 1670 Keller Pkwy Ste 209, Keller, TX 76248, Keller, TX, US
Telephone: +1817-916-0080

Reviews read through Jul 27, 2026 · Scored Aug 28, 2026 · 141 reviews read

1670 Keller Pkwy Ste 209, Keller, TX 76248

817-916-0080

Visit Website

70.7

DFW Pros score

4.8★ 172 reviews141 read in full

Best for: Rapid emergency response, clear communication

Listing details verified 15 days ago.

Servpro of Grapevine, Southlake & Colleyville is noted for its rapid response times and clear communication during water damage restoration processes. Many customers appreciate the professionalism exhibited by their teams. However, complaints regarding poor customer service and quality assurance indicate a need for improved follow-up and accountability. This balance of strengths and weaknesses is crucial for potential clients to consider.

Ranked in: Best Water Damage Restoration in DFW

What reviewers consistently mention

Several reviewers note quick response times for water damage emergencies, often within a day of the call for help.
Multiple customers highlight effective communication from the crew throughout the restoration process, clarifying steps and checking in regularly.

Watch out for

Several complaints emphasize poor customer service, including unresponsiveness and lack of follow-up from staff after initial contact.
Multiple reviewers mention issues with job quality, specifically during furniture handling and packing, leading to damage of belongings.

How the reviews break down

4.8★ average from 172 Google reviews

5★
161 94%
4★
1 1%
3★
1 1%
2★
2 1%
1★
7 4%

5% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by SERVPRO of Grapevine, Southlake & Colleyville

Water Damage Restoration Service: This service includes comprehensive cleanup and restoration for both residential and commercial properties affected by water damage.
Building Restoration Service: Offers full restoration services for buildings, addressing damages from various incidents and ensuring structural integrity.
Crime Victim Service: Provides specialized cleaning and restoration services to assist victims of crime, ensuring safe and respectful handling of the affected area.
Fire Damage Restoration Service: Covers cleanup and restoration for properties impacted by fire, focusing on damage assessment and recovery to restore the space.