Matco Services

Name: Matco Services
Address: 202 E First St, Prosper, TX 75078, Prosper, TX, US
Telephone: +1972-292-1880

Reviews read through Aug 8, 2026 · Scored Aug 11, 2026 · 124 reviews read

202 E First St, Prosper, TX 75078

972-292-1880

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61.7

DFW Pros score

4.9★ 258 reviews124 read in full

Best for: Emergency HVAC repair, quick response times

Listing details verified 5 days ago.

Matco Services is frequently recognized for their responsive emergency service and professional technicians, making them a reliable choice for urgent HVAC needs. However, customer complaints about communication difficulties and transparency in repair estimates indicate areas for improvement. Reviewers appreciate the thoroughness in diagnosis and the friendly demeanor of technicians, which can lead to a positive service experience.

Ranked in: Best HVAC Contractors in DFW, HVAC Contractors in Prosper

What reviewers consistently mention

Several reviewers note quick response times for emergency service calls, often receiving assistance within hours of contact, including weekend visits.
Multiple customers highlight the technicians' professionalism and thoroughness, frequently noting technicians taking the time to explain issues and solutions clearly.

Watch out for

Several reviewers express frustrations with communication issues, including difficulties in reaching Matco and delays in scheduling repairs after initial visits.
Multiple customers report feeling misled by proposed diagnoses and pricing, with a pattern suggesting some felt repairs were unnecessary after getting second opinions from other companies.
Several reviewers described negative experiences with customer service, particularly citing rudeness or lack of responsiveness from certain staff members.