Justin Bigby - State Farm Insurance Agent
Reviews read through Aug 27, 2026 · Scored Aug 28, 2026 · 99 reviews read
Listing details verified 5 days ago.
Justin Bigby’s agency stands out for its attentive customer service and ability to help clients save money through competitive insurance options. While many reviews highlight the knowledge and support of staff members like Miriam and Kim, challenges exist in communication consistently across all interactions. This balance of efficient service and occasional miscommunication shapes the overall customer experience.
What reviewers consistently mention
Several reviewers praise the responsiveness and attentiveness of the staff, highlighting their ability to answer questions and provide timely assistance. This includes team members like Miriam and Kim, who have been noted for their willingness to go the extra mile.
Multiple customers mention significant savings achieved through this agency. Reviewers frequently report reduced premiums and better coverage options compared to their previous insurance providers, indicating effective policy management by the team.
Watch out for
Several reviewers express dissatisfaction with communication issues, noting delays in follow-up and a lack of urgency from staff when resolving problems or answering inquiries.
A few customers report unexpected fees that were not communicated upfront, leading to frustration and disappointment when issues arose after signing contracts.
How the reviews break down
4.9★ average from 101 Google reviews
- 5★97 96%
- 4★1 1%
- 3★0 0%
- 2★0 0%
- 1★3 3%
Low ratings are rare here — 3% of reviews are one or two stars.
Services offered by Justin Bigby - State Farm Insurance Agent
- Insurance Agency
This agency provides guidance on various insurance options, focusing on addressing clients' life and financial needs.
- Auto Insurance Agency
The auto insurance services offered include tailored coverage solutions to protect vehicles and drivers against potential risks.
- Home Insurance Agency
Home insurance services encompass protection for property and belongings, ensuring clients are safeguarded against unforeseen events.
- Life Insurance Agency
Life insurance services aim to provide financial security for families, helping clients choose appropriate coverage for their needs.
- Renters Insurance Agency
Renters insurance services offer protection for personal belongings and liability coverage for individuals renting properties.
- Online appointments
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Wheelchair accessible restroom
- Wheelchair accessible seating
Frequently Asked Questions
Cities
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