HI Agency - Grapevine
Reviews read through Aug 26, 2026 · Scored Aug 28, 2026 · 106 reviews read
Best for: Personalized service and competitive insurance rates
Listing details verified 26 days ago.
HI Agency stands out for its customer-centric approach, particularly through agent Clay Hart, who is frequently praised for his responsive communication and ability to tailor insurance solutions. Reviewers consistently commend the personal relationship developed over long-term engagements, emphasizing trust and satisfaction. While service is highly rated, attention to response speed during busy times has been noted, indicating potential areas for improvement.
What reviewers consistently mention
Multiple customers highlight Clay's responsiveness and availability for questions, noting he is always accessible when needed.
Several reviewers appreciate the tailored insurance options provided by Clay, emphasizing his ability to find competitive rates for various coverage needs.
Watch out for
Some reviews mention occasional delays in response times during peak business periods, suggesting that communication may suffer at times.
A few customers expressed concerns regarding the adequacy of coverage reviews, indicating that they wished for more detailed annual policy examinations.
How the reviews break down
5.0★ average from 13 Google reviews
- 5★13 100%
- 4★0 0%
- 3★0 0%
- 2★0 0%
- 1★0 0%
Low ratings are rare here — 0% of reviews are one or two stars.
Services offered by HI Agency - Grapevine
- Insurance Agency
This agency offers personalized insurance solutions, partnering with over 50 carriers to provide coverage for home, auto, life, and business needs.
- Online appointments
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
Categories
Cities
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